Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Karlsruhe
- Working Model
- Onsite
Job Summary
In this role, you conduct telephone IT consultations, handle requests in the ticket system, document your activities, and support the team in 2nd level support as well as during installations and rollouts.
Job Technologies
Your role in the team
- You conduct telephone IT consultations and connect remotely when needed.
- You carefully document your completed activities, independently set priorities, and actively contribute new ideas to the team.
- You handle requests in the ticket system and assist users competently, patiently, and friendly.
- You support the IT Consultants with your expertise in 2nd Level Support and on-site support, for example during rollouts, installations, and the management of other hardware products.
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Our expectations of you
Education
- Completed vocational training in the IT sector, such as as an IT specialist for system integration or IT systems electronics, as well as relevant professional experience.
Qualifications
- Strong customer orientation combined with an independent and structured way of working.
- Knowledge in the application of Active Directory.
- Knowledge of current Windows operating systems and MS Office.
- Good command of English.
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Benefits
Health, Fitness & Fun
More net
Food & Drink
Work-Life-Integration
Job Locations
This is your employer
puro Personaldienstleistung GmbH
As an established recruiting agency, puro Personaldienstleistung GmbH offers comprehensive services in personnel placement and consulting to assist companies in their search for top talent.
Description
- Company Type
- Recruiting Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Recruitment Agency
IT service technician
- Location
- Karlsruhe
- Working Model
- Onsite
- Diversity
- Open for all genders
