Job
In this role, you will handle incidents and service requests, manage client systems, and oversee IT operations including user and certificate management. You will collaborate on projects within an engaged team and carry out technical coordination.
This listing has been machine translated. Show original
Job technologies
- Active Directory
- Activesync
- SCCM
- Microsoft Intune
Your role in the team
- IT Support (1st & 2nd Level): Handling incidents and service requests, supporting users, and conducting thorough troubleshooting and resolution.
- Client and software management: Administration of workstations and IGEL-based thin clients, as well as software distribution (e.g., OPSI or comparable systems), including packaging, rollout, and patch management.
- IT Operations: Management of IT peripherals as well as centralized printer and output management.
- Ticket and asset management: Administration of the ticketing system and maintenance and further development of the IT inventory.
- User and access management: User administration in Active Directory/ActiveSync, handling onboarding and offboarding processes.
- Technology Management: Cross-platform and compatibility testing for the introduction of new hardware and software solutions, development of evaluation criteria, and support during rollouts.
- Certificate management: administration, monitoring, and renewal of certificates.
- Service Provider Management: Coordination of external IT service providers and support with technical site management.
- HR management systems: Technical support and coordination with the HR department and external service providers.
Our expectations of you
Education
- A completed university degree (BA, University of Applied Sciences diploma) in Computer Science, Electrical Engineering, Business Information Systems, Digital Infrastructure / Network and Systems Administration, or a comparable field.
Qualifications
- Knowledge of software distribution systems (e.g., OPSI, SCCM, Intune).
- In-depth knowledge of Active Directory and user management, demonstrated by relevant certifications.
- Very good written and spoken German and English skills (at least CEFR level B2).
- Excellent communication and teamwork skills.
- Structured, self-reliant, and service-oriented approach to work.
Experience
- Several years of proven hands-on experience in IT support and client system administration.
What we offer
- Versatile work as part of a dedicated team using modern technology.
- Option to work remotely on a part-time basis and flexible working hours, subject to operational requirements.
- 31 days of annual leave plus two days off on December 24 and 31.
- Annual special payment and annual performance-related pay.
- Occupational pension scheme (VBL).
- Option to purchase a discounted public transport pass or receive a subsidy for the Deutschlandticket.
- Workplace in a central location in Berlin-Mitte, right by the Museumsinsel U-Bahn station or within walking distance of Friedrichstraße S-Bahn station.
- Job-related professional development opportunities and workplace health management programs.
- In addition to an attractive base salary, we offer additional pay based on your qualifications and personal suitability.
Job locations
About your employer
The Foundation German Historical Museum, located in Berlin, is Germany's national history museum. It presents numerous exhibitions, conducts research projects, and supports cultural and educational initiatives. As a public foundation, it operates on behalf of the federal government.
- Established Company
- Onsite
- Education System
More jobs
These jobs might also interest you
Operation, monitoring, and further development of the network infrastructure. Administration and configuration of firewalls, routers, and switches. Ensuring network availability, performance, and security. Participation in IT security concepts and...
Area of responsibility “DRV Bund IT” is the service provider for Deutsche Rentenversicherung Bund, developing and operating a complex IT system landscape in close coordination with its customers. Our “IT4IT” domain provides IT departments across DRV...
Anyone who joins here not only designs software – they bring machines to life that are recognizable on real construction sites. Software Developer (m/f/d) Basic Engineering Our client is an internationally leading manufacturer of technically...
