Job
- Level
- Experienced
- Location
- Dortmund
- Working Model
- Onsite
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you handle incident reports, resolve IT support requests independently, manage IT devices, and provide support for collaboration tools while delivering remote and on-site assistance.
Job Technologies
Your role in the team
- Receipt, prioritization, and documentation of fault reports and service requests via hotline, ticket system, and email.
- Independent resolution of standardized incidents as well as analysis and troubleshooting of more complex error patterns.
- Installation, configuration, and support of IT end devices (PCs, laptops, mobile devices, printers).
- Management of user accounts, permissions, and mailboxes.
- Remote and on-site support including assistance with hardware exchanges, rollouts, and workplace changes.
- Support and maintenance of collaboration tools (e.g., MS Teams, SharePoint).
- Creation and maintenance of technical documentation, guides, and best practices.
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Our expectations of you
Education
- You have completed vocational training in the field of computer science or a comparable IT qualification with several years of professional experience, or a completed university degree (Bachelor/Master) in computer science, business informatics, or a related field.
Qualifications
- You have extensive knowledge in IT support and troubleshooting, including analysis, classification, and resolution of standard issues in first-level support.
- You have very good knowledge of standard Office programs.
- You handle remote access tools confidently.
- You have good knowledge of network technology.
- You have good knowledge in the field of cloud services.
Experience
- You have several years of relevant experience in IT support.
- You bring extensive experience with ticketing and documentation systems.
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What we offer
- A challenging and responsible role with many opportunities for shaping and influence.
- Appreciative corporate culture and collaboration with multidisciplinary teams.
- Attractive annual bonus.
- Work-life balance through flexible working hours and 30 days of vacation.
- A solely employer-funded company pension scheme amounting to 4.5% of the monthly salary.
- Further training & qualification with many career prospects.
- Assistance with childcare and caring for relatives.
- Health promotion and employee discounts.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Job Locations
About Your Employer
Arbeiterwohlfahrt (AWO)
As a non-profit organization, the Kreisverband der Arbeiterwohlfahrt München-Stadt e.V. (AWO München-Stadt) represents societal and political interests through 17 local chapters. It is represented by a democratically elected Kreisvorstand, and has a presence throughout the city of Munich.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- NGO, NPO, Associations, Healthcare, Social Sector
IT Service & Support Specialist
- Location
- Dortmund
- Working Model
- Onsite
- Diversity
- Open for all genders
