Job
In this role, you handle incident reports, resolve IT support requests independently, manage IT devices, and provide support for collaboration tools while delivering remote and on-site assistance.
This listing has been machine translated. Show original
Job technologies
Your role in the team
- Receipt, prioritization, and documentation of fault reports and service requests via hotline, ticket system, and email.
- Independent resolution of standardized incidents as well as analysis and troubleshooting of more complex error patterns.
- Installation, configuration, and support of IT end devices (PCs, laptops, mobile devices, printers).
- Management of user accounts, permissions, and mailboxes.
- Remote and on-site support including assistance with hardware exchanges, rollouts, and workplace changes.
- Support and maintenance of collaboration tools (e.g., MS Teams, SharePoint).
- Creation and maintenance of technical documentation, guides, and best practices.
Our expectations of you
Education
- You have completed vocational training in the field of computer science or a comparable IT qualification with several years of professional experience, or a completed university degree (Bachelor/Master) in computer science, business informatics, or a related field.
Qualifications
- You have extensive knowledge in IT support and troubleshooting, including analysis, classification, and resolution of standard issues in first-level support.
- You have very good knowledge of standard Office programs.
- You handle remote access tools confidently.
- You have good knowledge of network technology.
- You have good knowledge in the field of cloud services.
Experience
- You have several years of relevant experience in IT support.
- You bring extensive experience with ticketing and documentation systems.
What we offer
- A challenging and responsible role with many opportunities for shaping and influence.
- Appreciative corporate culture and collaboration with multidisciplinary teams.
- Attractive annual bonus.
- Work-life balance through flexible working hours and 30 days of vacation.
- A solely employer-funded company pension scheme amounting to 4.5% of the monthly salary.
- Further training & qualification with many career prospects.
- Assistance with childcare and caring for relatives.
- Health promotion and employee discounts.
Benefits
Work-Life-Integration
Health, fitness & fun
Job locations
About your employer
As a non-profit organization, the Kreisverband der Arbeiterwohlfahrt München-Stadt e.V. (AWO München-Stadt) represents societal and political interests through 17 local chapters. It is represented by a democratically elected Kreisvorstand, and has a presence throughout the city of Munich.
- Established Company
- Onsite, Hybrid
- NGO, NPO, Associations · Healthcare, Social Sector
More jobs
These jobs might also interest you
sino AG, based in downtown Düsseldorf, has been an innovative financial service provider for over 25 years. We specialize in the execution of securities transactions for the most active and demanding traders in Germany. With currently 26 employees, we...
Anyone who joins here not only designs software – they bring machines to life that are recognizable on real construction sites. Software Developer (m/f/d) Basic Engineering Our client is an internationally leading manufacturer of technically...
Operation, monitoring, and further development of the network infrastructure. Administration and configuration of firewalls, routers, and switches. Ensuring network availability, performance, and security. Participation in IT security concepts and...
