Job
- Level
- Experienced
- Job Field
- Software, Data
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Berlin
- Working Model
- Full Remote, Hybrid, Onsite
Job Summary
In this role, you will develop AI-driven automation solutions for sales and customer management teams, create intelligent agents, and enhance data-driven processes for efficient sales operations.
Job Technologies
Your role in the team
- As GTM Engineer, you are the architect behind Trusted Shops' agentic revenue infrastructure.
- You build, deploy, and maintain the AI agents and automated workflows that transform how Sales, AM, and CSM teams operate day to day.
- Where others talk about AI transformation, you make it real: autonomous CRM updates from call transcripts, AI co-pilots that guide reps through deals, predictive churn alerts that trigger proactive outreach, and dynamic pipeline scoring that adapts in real time.
- Build and deploy AI agents that act as co-pilots for Sales, AM, and CSM - from deal guidance and next-best-action recommendations to automated follow-ups and renewal nudges.
- Implement autonomous data orchestration: agents that listen to calls, parse emails, and update CRM fields with high accuracy, keeping the data foundation 'AI-ready' at all times.
- Develop agentic automation frameworks that go beyond simple 'if-this-then-that' workflows - agents that reason, adapt, and act on complex business logic.
- Design and maintain the signal-based data architecture that feeds AI models with real-time behavioural, engagement, and usage signals.
- Build automated forecasting pipelines that deliver floor/ceiling predictions based on historical patterns and current pipeline velocity.
- Collaborate with the Process Manager to translate process designs into technical implementations and automated workflows.
- Work closely with PlatformOps, Engineering, and Data teams to ensure seamless integration across the tech stack (Salesforce, Hubspot, BI).
- Continuously evaluate and integrate new AI tools and platforms; stay ahead of the rapidly evolving agentic AI landscape.
- Monitor agent performance, accuracy, and reliability; implement guardrails and feedback loops.
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Our expectations of you
Qualifications
- Strong hands-on skills in building automations and integrations (APIs, webhooks, iPaaS platforms).
- Proficiency in prompt engineering and the ability to 'program' AI agents to follow complex business logic.
- Vertrautheit mit LLM-basierten Tools und agentischen KI-Frameworks.
- Solid understanding of CRM data models (ideally Salesforce) and how to maintain data quality at scale.
- Comfortable with scripting/coding (Python, JavaScript, or similar) - you can build prototypes and debug integrations.
- Passionate about the intersection of AI and revenue - you follow the space, experiment with new tools, and have strong opinions on what works.
- Fluent English; German is a plus.
Experience
- 3+ years of experience in a technical GTM, Sales Engineering, RevOps Engineering, or Marketing/Sales Automation role.
- Profound experience with AI/ML in a business context - you've built or managed AI-powered workflows, chatbots, scoring models, or similar.
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What we offer
- Hybrid work: Combine flexible remote work with team time in the Cologne office (on-site days depending on your location).
- Workation: Temporarily work from a destination of your choice within the EU, Iceland, Liechtenstein or Norway.
- Permanent contract with Europe's trusted brand.
- 28 vacation days + 2.5 additional days off at Christmas, New Year's Eve, and Carnival.
- Buddy programme (an experienced trustee is at your side).
- Individual training opportunities.
- Events (Team Events, Unit Events, etc.).
- Health Pass (free online and offline sports, fitness and health courses).
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Benefits
Work-Life-Integration
Food & Drink
Health, Fitness & Fun
Topics that you deal with on the job
Job Locations
This is your employer
Trusted Shops GmbH
Trusted Shops has been working since 1999 to ensure that everyone in the increasingly digitized world can make the best possible decisions. With our seal of quality including buyer protection, we want to offer orientation and security when shopping online. Today, with our rating system, we bring real transparency to all digital areas, far beyond e-commerce.
Description
- Company Size
- 250+ Employees
- Founding year
- 1999
- Company Type
- Digital Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Consulting, Internet, IT, Telecommunication
AI GTM Engineer
- Location
- Berlin
- Working Model
- Full Remote, Hybrid, Onsite
- Diversity
- Open for all genders
