Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Cologne
- Working Model
- Onsite
Job Summary
In this role you handle 1st-level support via ticketing, phone and email, diagnose and resolve hardware and software issues, set up workstations and devices, and maintain network availability and data security.
Your role in the team
- You handle all user support requests at the 1st Level as well as in the software and hardware domains via a ticketing system, phone, and email, including fault analysis, solution, and documentation.
- You set up IT workstations as well as configure and manage end-user devices (laptop, smartphone, printer).
- You ensure high network availability and data security.
- You record specific issues and forward them to the 2nd Level Support.
- You implement and install as well as update software programs.
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Our expectations of you
Education
- You have successfully completed an apprenticeship as an IT specialist for system integration or a comparable qualification.
Qualifications
- You possess analytical thinking and a quick grasp of things.
- They demonstrate a high level of commitment and flexibility, as well as problem-solving skills.
- You have a strong service orientation and excellent communication skills.
Experience
- You have professional experience in the field of hardware and software as well as in IT support.
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Benefits
Work-Life-Integration
Topics that you deal with on the job
Job Locations
This is your employer
Aschert & Bohrmann GmbH
Aschert & Bohrmann GmbH is an experienced recruiting agency specializing in personnel selection and placement. Its strong team ensures competent advice and quick filling of positions.
Description
- Company Type
- Recruiting Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Recruitment Agency
IT specialist 1st level support
- Location
- Cologne
- Working Model
- Onsite
- Diversity
- Open for all genders
