Job
In this role, you support users with technical inquiries, analyze IT issues, and handle administration of hardware and software. Additionally, you optimize internal support processes and contribute to IT project implementations.
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Job technologies
Your role in the team
- Supporting users with technical questions and issues related to the IT systems and applications in use.
- Analysis and sustainable resolution of IT issues, as well as independent support, administration, and responsibility for defined hardware and software areas.
- Receiving, analyzing, and handling incoming support requests and technical error reports.
- Active involvement in optimizing internal support workflows and continuously improving existing IT service processes.
- Contribute to the planning, implementation, and further development of a diverse range of IT projects.
Our expectations of you
Qualifications
- Good knowledge of current Windows operating systems and common applications in the Microsoft Office suite.
- Knowledge of network infrastructure administration and troubleshooting, as well as experience with Microsoft Exchange and Active Directory.
Experience
- Several years of professional experience in IT support, particularly in first- and second-level support.
- Practical experience providing telephone support to users.
- Experience with modern workplace technology and its support in a corporate environment.
What we offer
- Remote work option, free parking, and good transport links.
- Individual training and development opportunities.
- Company pension scheme.
- Bike leasing and attractive corporate benefits.
- Regular company and team events.
- Free drinks, fruit, and an on-site gym.
- Referral bonus of €1,000.
Benefits
Health, fitness & fun
Work-Life-Integration
Job locations
More about the recruiting agency
hubside Consulting GmbH, based in Munich, specializes in IT recruiting and personnel services. It connects experts and executives in the fields of software development and IT operations, emphasizing innovative approaches and a strong regional presence in the DACH region. The company supports candidates in their careers over the long term and fosters sustainable partnerships between talents and companies.
- Recruiting Agency
- Onsite, Hybrid, Full Remote
- Recruitment Agency
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