Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Part Time
- Contract Type
- Permanent employment
- Location
- Hamburg
- Working Model
- Onsite
Job Summary
In this role, you manage the documentation database, develop guides and videos, support users with inquiries and training, and adjust access permissions to optimize support and usage.
Job Technologies
Your role in the team
- Maintenance and further development of our documentation database.
- Support with practical inquiries via phone and email support.
- Changes and adjustments of access permissions.
- Creating instructions and producing video tutorials based on templates.
- Communication with the software provider.
- Conducting internal user training sessions.
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Our expectations of you
Qualifications
- You have a structured approach and are capable of familiarizing yourself with more complex issues.
- You enjoy creating manuals and videos.
- You are able to express yourself well both verbally and in writing, and you enjoy engaging in conversations with people — especially on the phone.
- Good PC skills (Microsoft Office) complete your profile.
Experience
- You already have some experience working with databases, preferably SENSO, but beginners and career changers are also given a chance.
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What we offer
- Working at Rauhes Haus is more than just a job.
- Because together we achieve great things.
- Our team supports key processes across various departments of the Rauhes Haus.
- This also includes software for documentation, billing, and time tracking.
- We undertake important tasks and services to support the application by our employees.
- Direct contact with management and employees makes our work particularly lively.
- Our focus is on the future: We especially want to further expand digitalization.
- An interesting and diverse range of tasks awaits you!
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Benefits
Health, Fitness & Fun
Job Locations
This is your employer
DAS RAUHE HAUS
Das Rauhe Haus is an established diaconal organization that offers comprehensive services in social work, including support for people with disabilities.
Description
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Healthcare, Social Sector
Database support staff
- Location
- Hamburg
- Working Model
- Onsite
- Diversity
- Open for all genders
