Job
- Level
- Experienced
- Location
- Oelde, Herne, Delmenhorst, Unna, Bielefeld
- Working Model
- Onsite
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you will provide IT support to employees by troubleshooting issues, setting up hardware, and assisting with Windows and Microsoft 365 queries, while collaborating closely with specialists.
Job Technologies
Your role in the team
- You ensure that our employees receive quick and reliable support with IT questions in their daily work.
- As a central point of contact, you handle disruptions and service requests, find pragmatic solutions, and support users until their issue is successfully resolved.
- The position is intentionally designed as an independent support role: your focus is on IT service, user support, and troubleshooting – not on traditional system administration.
- You handle many issues independently.
- If in-depth specialized knowledge is required, you prepare the case in a structured manner and involve the relevant colleagues from infrastructure, network, IT security, or application support.
- This relieves our specialists in their daily operations and significantly contributes to the perception of IT within the company as reliable and service-oriented.
- You will take on the first- and second-level support for our internal employees.
- You receive disturbances and service requests, prioritize and process them, and document the solution process in the ticketing system.
- You analyze errors in workplaces, hardware, and software, and find a suitable solution as independently as possible.
- You set up clients, notebooks, mobile devices, and peripherals, and provide support throughout their entire deployment.
- You support our employees with questions and issues related to Windows and Microsoft 365.
- You create user accounts, manage permissions, and implement tailored access requirements.
- You support the onboarding, transition, and departure of employees from an IT perspective.
- You install and distribute hardware and software and provide ready-to-use workstations.
- You maintain our Knowledge Base and create clear instructions for users and colleagues.
- You escalate more complex cases with a comprehensible error description and the steps already taken in the analysis to the responsible specialists.
- You recognize recurring disruptions and contribute to eliminating their causes and further developing our support processes.
This text has been machine translated. Show original
Our expectations of you
Education
- You have completed training as an IT specialist for system integration or a comparable qualification.
Qualifications
- You are well-versed in Windows client environments and Microsoft 365.
- You are familiar with Active Directory, user accounts, permissions, and basic networking topics.
- You systematically get to the bottom of problems and keep an overview even when handling multiple requests.
- You work independently, reliably, and carefully, and document your work transparently.
- You enjoy direct contact with users and see good IT support as an important contribution to the company's success.
- Excellent German language skills, both written and spoken, complete your profile.
Experience
- Ideally, you already have several years of experience in IT support, Service Desk, or in managing IT workplaces.
- You communicate clearly, friendly, and on equal terms — even with people who have little technical experience.
This text has been machine translated. Show original
What we offer
- A clearly defined support role with its own area of responsibility and short communication channels.
- Varied inquiries instead of anonymous mass processing.
- Direct contact with employees and visible results of your work.
- Close collaboration with experienced colleagues in system administration, network, IT security, and application support.
- An environment where clean solutions, clear communication, and reliable service matter.
- to contribute space and own ideas for improving processes, documentation, and service quality.
- Development opportunities in second-level support as well as the prospect of later specializing in a technical field.
- A structured onboarding process and a team that shares knowledge and supports each other.
- A modern and secure workplace.
- A positive hands-on culture.
- Performance-based compensation.
- All social benefits of a large corporation.
- Comprehensive onboarding as well as regular, specialized training and professional development for continuous learning.
This text has been machine translated. Show original
Job Locations
About Your Employer
Zurbrüggen Wohn-Zentrum GmbH
Zurbrüggen Wohn-Zentrum GmbH is a family-run furnishing company based in Unna, operating several living centers in Germany. It caters to customers looking for furniture and furnishing items for various living areas and offers comprehensive advice and services related to living.
Description
- Company Type
- Established Company
- Industry
- Trade
IT Support Specialist
- Location
- Oelde, Herne, Delmenhorst, Unna, Bielefeld
- Working Model
- Onsite
- Diversity
- Open for all genders
