Job
You support customers on-site and remotely, resolve technical issues, conduct rollouts, and handle installation and configuration of IT devices while documenting in the ticketing system.
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Job technologies
Your role in the team
- You support our customers on-site in Berlin, Hanover and Saxony, or from your home office, and assist with technical issues, rollouts and IT projects.
- Troubleshooting and fault resolution in hardware and software.
- 1st- and 2nd-level support for Windows workstations and Microsoft environments.
- Installation, configuration, and commissioning of clients, notebooks, printers, and peripheral devices.
- Perform hardware replacements, rollouts, relocations, and IMAC/IMACD services, and document them in the ticketing system.
- Support for the Service Desk/Managed Service Team.
- Support with IT projects and rollouts at various customer locations, sometimes working from home.
Our expectations of you
Qualifications
- Independent, structured, and reliable approach to work, with a strong service and customer focus.
- Very good German skills and good English skills.
- Class B driver’s license and willingness to travel for customer assignments.
Experience
- Professional experience in IT support or field service.
- Experience working with Windows clients and standard hardware.
What we offer
- Personal benefits tailored flexibly to your needs – e.g. a public transport pass, JobRad, Gympass, or other benefits that can be agreed individually.
- A very positive and pleasant working atmosphere in a dynamic and international environment.
- An open communication culture with flat hierarchies and fast decision-making processes.
- Support for professional and personal development.
Benefits
Health, fitness & fun
Job locations
About your employer
ITconfig/all GmbH, based in Leipzig, is a reputable IT service provider. The company offers top-notch IT services and employs dedicated professionals. It operates nationwide in Germany and provides various working models, including freelancing and permanent positions.
- Established Company
- Onsite, Hybrid, Full Remote
- Internet, IT, Telecommunication
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