Job
- Level
- Experienced
- Location
- Dusseldorf, Munich
- Working Model
- Onsite
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you will handle phone and on-site IT support for users, conduct troubleshooting, prepare IT equipment for events, and document all inquiries according to logging procedures.
Job Technologies
Your role in the team
- Telephone support and assistance for all users regarding IT-related questions about hardware and software.
- On-site service, such as hardware and software replacement and commissioning, fault analysis, troubleshooting of existing issues, as well as assistance with internal relocations.
- Preparation of IT equipment for internal events (e.g., video conferences, presentations, etc.).
- Documentation of all requests in accordance with the relevant logging procedures.
- Ensuring and maintaining compliance with Service Level Agreements in our processes and policies.
This text has been machine translated. Show original
Our expectations of you
Education
- Successfully completed training in the IT field, professional experience in IT support.
Qualifications
- Solid knowledge of hardware and software in client support.
- Proficient handling of Windows 11 and MS 365.
- A pronounced service- and customer-oriented work approach, high communication and consulting skills, as well as confident and assertive demeanor.
- Knowledge of network environments - corporate networks and VPN.
- Very good command of German, both written and spoken.
Experience
- Initial experience with Citrix is desirable but not a prerequisite.
This text has been machine translated. Show original
What we offer
- An interesting and varied activity.
- A multi-day structured onboarding.
- An attractive salary as well as the opportunity to receive a Germany ticket.
- 28 days of vacation (additional days off at Christmas and New Year's Eve) and flexibility in working hours (including remote work).
- A modern workplace with beverage and sports facilities (e.g., access to Urban Sports Club) in the office.
- A very good, team-oriented working atmosphere and a structured onboarding process, also as part of our Welcome Days in Düsseldorf.
- Targeted support for your personal success, primarily through further training within the framework of our HEUKING ACADEMY.
This text has been machine translated. Show original
Benefits
Health, Fitness & Fun
Job Locations
About Your Employer
Heuking Kühn Lüer Wojtek
Mit über 400 Rechtsanwälten, Steuerberatern und Notaren an acht Standorten in Deutschland und einem Büro in Zürich ist Heuking Kühn Lüer Wojtek eine der großen wirtschaftsberatenden deutschen Sozietäten. Laut Branchenverlag JUVE gehört Heuking Kühn Lüer Wojtek zu den TOP 10 der umsatzstärksten Kanzleien in Deutschland.
Description
- Company Size
- 250+ Employees
- Founding Year
- 1971
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Law, Finance, Economics
IT support for helpdesk
- Location
- Dusseldorf, Munich
- Working Model
- Onsite
- Diversity
- Open for all genders
