Job
In this role, you operate and develop our cloud infrastructure in Microsoft Azure, provide technical support, configure systems, and automate processes using PowerShell and Terraform.
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Job technologies
Your role in the team
- You will be responsible for operating and further developing our cloud infrastructure and providing technical support to our customers on Microsoft Azure.
- You operate our infrastructure in Microsoft Azure and continuously develop it further.
- You provision and manage virtual machines and virtualization environments.
- You monitor servers and services and analyze incidents and alerts.
- You configure and maintain load balancers, networks, and access permissions.
- You automate recurring tasks, e.g. with PowerShell and Terraform.
- You carry out rollouts and maintenance windows.
- You’re there for our customers every day by phone and email.
- You receive, prioritize, and handle support requests related to cloud environments.
- You analyze problems together with customers and the development team until they are resolved.
- You explain technical concepts clearly and with a customer-focused approach.
- You document processes and solutions for customers and the team.
- You also provide on-call support outside regular support hours, ensuring customers receive reliable assistance even in emergencies.
Our expectations of you
Qualifications
- Perfect command of German at a native-speaker level, as all our customers are based in German-speaking countries.
- Understanding of networks, load balancing, and security: You know how these components work together.
- Enjoy interacting with customers: You communicate calmly and in a structured manner, even in stressful situations.
- A structured and independent approach to work.
- PowerShell scripting
- Azure certification (e.g., AZ-104)
- Knowledge of macOS (administration, configuration, and support of Apple computers)
Experience
- Practical experience with virtualization: You are familiar with solutions such as Hyper-V or VMware.
- Practical experience operating Windows Server and/or Linux systems: You know how to run and administer these systems.
- Experience with Terraform or other infrastructure-as-code tools
- Experience with monitoring tools (e.g., Azure Monitor, Log Analytics, Tactical RMM)
- Experience in first- or second-level support or in a customer-facing IT role
What we offer
- A permanent employment contract on a full-time or part-time basis, as well as a 13th-month salary.
- You can look forward to an interesting and highly varied role with a broad scope of responsibility.
- Your own dedicated workspace with an ergonomically adjustable desk and chair, state-of-the-art equipment (we love Apple), and air conditioning in Ottobrunn near Munich (plenty of parking available).
- A great working atmosphere, friendly colleagues, healthy lunches, a fruit basket, and really good coffee (and tea).
- Hybrid working, of course, with the option to work from home. Flexible working hours. Professional development opportunities.
- A state-of-the-art, fully integrated software solution, with a particular focus on usability, flexibility, and performance.
- Outings and celebrations.
- EGYM Wellpass, company car, e-bike, rooftop terrace, foosball table, and a truly exemplary onboarding experience. Dogs are very welcome.
Benefits
Work-Life-Integration
Topics you will work on
Job locations
About your employer
TOPIX Business Software AG, based in Ottobrunn near Munich, has been developing platform-independent business software for small and medium-sized enterprises since 1990. Their portfolio includes modular solutions for ERP, CRM, finance, HR, and DMS, usable on both macOS and Windows.
- Established Company
- Onsite, Hybrid
- Internet, IT, Telecommunication
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