Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Berlin
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you provide technical support for international partners, focusing on Belgium and the Netherlands, resolving issues related to battery storage systems via phone, chat, and email.
Job Technologies
Your role in the team
- Provide expert technical support to our international partners - with a strong focus on Belgium and the Netherlands - via phone, chat, and email.
- Handle and document all partner inquiries related to our battery storage systems and chargers using Salesforce.
- Diagnose technical issues remotely, plan on-site service assignments, and coordinate fault clearance and maintenance activities.
- Ensure high partner satisfaction through efficient, cost-effective, and solution-oriented case handling.
- Deliver technical trainings and guidance to sonnen partners, helping them provide the best possible service to end customers.
- Monitor local regulatory developments to ensure product compliance, and communicate relevant updates or improvement needs to the team lead.
- Meet regularly with our Premium Partners in Belgium and the Netherlands to strengthen cooperation and discuss service-related topics on-site.
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Our expectations of you
Education
- A completed technical apprenticeship or degree (e.g., electrical engineering, energy systems, or a related field).
Qualifications
- A structured and analytical mindset with strong problem-solving skills and attention to detail.
- Excellent communication skills - empathetic, professional, and confident when guiding partners through technical challenges.
- Fluency in Flemish and English (spoken and written); additional languages such as French, Dutch, Spanish, Italian, or German are a plus.
- Solid IT proficiency, including Microsoft Office and CRM systems (preferably Salesforce).
- A strong customer and service orientation combined with a collaborative, team-driven attitude.
Experience
- At least 1 year of experience in technical customer support - ideally within the solar or energy storage industry.
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Benefits
Work-Life-Integration
More net
Health, Fitness & Fun
Topics that you deal with on the job
Job Locations
This is your employer
sonnen GmbH
The production of clean, affordable energy is one of the most pressing challenges of our time. Based in the Bavarian village of Wildpoldsried, sonnen GmbH aspires to empower all people to take control over their own energy future.
Description
- Company Size
- 1-49 Employees
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Power Sector, Economy
Technical Support Specialist
- Location
- Berlin
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
