Job
- Level
- Experienced
- Location
- Nuremberg
- Working Model
- Hybrid, Onsite
- Job Field
- IT, Network, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you will manage and administer communication systems like Microsoft Teams Phone and develop contact center solutions through 2nd-level support and innovative projects.
Job Technologies
Your role in the team
- You administer and support our central communication systems, including basic telephony systems, Microsoft Teams Phone, voice recording systems, and communication solutions for control centers.
- For our contact center solution, you will be responsible for ensuring stable operation as well as its continuous development.
- As part of 2nd-level support, you analyze disruptions, develop sustainable solutions, and implement maintenance and change measures.
- You actively participate in future-oriented projects and support the implementation of new communication platforms and innovative technologies.
- Together with departments, manufacturers, and external service providers, you will continuously develop our communication landscape.
- Collaboration and regular communication with departments, manufacturers, and service providers are second nature to you, and through your strong communication skills, you successfully bring together various stakeholders.
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Our expectations of you
Education
- You hold a successfully completed Bachelor's degree in Computer Science, Business Informatics, Communications Engineering, or a comparable field of study.
Qualifications
- Knowledge of Windows and Linux systems as well as virtualization and networking is already part of your skill set.
- Ideally, you have basic knowledge of communication protocols such as VoIP or SIP and are interested in cloud technologies as well as modern digital solutions.
- You possess a Class B driver's license and are willing to occasionally visit locations in the Nuremberg metropolitan region. Participating in a rotating on-call duty (approximately once a month) is also not an issue for you.
Experience
- Alternatively, you have successfully completed further training as a master (m/f/d) or technician (m/f/d) and have several years of professional experience in the IT environment.
- You have practical experience in operating and developing telecommunications, contact center, or unified communications solutions.
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What we offer
- Remuneration according to collective agreement with 13 monthly salaries, profit sharing, attractive retirement plan, and 30 vacation days.
- Flexible working hours and remote work for a healthy work-life balance.
- Shape the energy transition in the regional company with exciting development prospects thanks to good training opportunities.
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Benefits
Work-Life-Integration
Topics You Will Work On
Job Locations
About Your Employer
N-ERGIE AG
N-ERGIE Aktiengesellschaft is a prominent regional energy supplier based in Nuremberg. The company provides large parts of Middle Franconia with electricity, natural gas, drinking water, and district heating, employing around 2,500 people.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Power Sector, Economy
IT specialist communication systems
- Location
- Nuremberg
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
