Job
In this role, you will support the IT department in daily operations by providing first-level IT support for employees, managing hardware, assisting with software installations, and helping onboard new staff.
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Your role in the team
- We are looking for a motivated and hands-on IT Assistant to support our daily IT operations at our Heimstetten office.
- In this role, you will provide first-level IT support to employees, assist with hardware and software management, and ensure that our workplace technology runs smoothly.
- You will work closely with the internal team to support onboarding, troubleshooting, and general IT administration.
- IT Support & Troubleshooting
- Provide first-level IT support to employees for hardware, software, and connectivity issues.
- Troubleshoot laptops, desktops, monitors, printers, peripherals, and basic network issues.
- Assist employees with Microsoft 365 applications, Outlook, Teams, and SharePoint.
- Escalate complex technical issues to external IT providers or senior IT personnel when necessary.
- Hardware & Equipment Management
- Order, prepare and configure laptops and workstations for new employees.
- Install and update software, operating systems, and security tools.
- Manage IT equipment inventory, including laptops, monitors, accessories, and peripherals.
- Coordinate hardware repairs, replacements, and technical maintenance.
- Employee Onboarding & Offboarding
- Support the technical onboarding of new employees, including device preparation, account setup, and access configuration.
- Assist with account deactivation and equipment collection during offboarding.
- Ensure employees have the necessary IT equipment and access to perform their roles.
- IT Administration & Security
- Maintain accurate IT asset records and documentation.
- Support basic IT security practices, including software updates, antivirus, and device compliance.
- Assist with user access management and password-related issues.
- Help maintain an organised and efficient IT environment.
Our expectations of you
Qualifications
- Basic knowledge of Windows operating systems and Microsoft 365.
- Familiarity with computer hardware, software installation, and troubleshooting.
- Basic understanding of networking, Wi-Fi, and IT security.
- Strong problem-solving and communication skills.
- Ability to work independently and take a hands-on approach.
- Good command of English; German is an advantage.
- Currently based in or able to commute to Heimstetten, Germany.
Experience
- Previous experience in IT support, IT administration, or a similar role is an advantage.
What we offer
- Part-time employment with flexible working arrangements.
- A hands-on role in an international and technology-driven company.
- Direct exposure to IT operations in an aerospace and engineering environment.
- A collaborative and international working environment.
- Opportunity to develop technical skills and grow with the company.
Job locations
About your employer
surge aero GmbH, based in Munich, develops and manufactures high-performance propulsion systems and unmanned aerial vehicles. The company places great emphasis on practical solutions and has its own manufacturing capabilities to serve demanding applications in aerospace technology.
- Startup
- Onsite
- Aviation, Space Travel
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