Job
- Level
- Experienced
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Bonn
- Working Model
- Onsite
Job Summary
In this role you install and configure hardware and software, maintain IT infrastructure, document processes, handle user support and tickets, administer applications and escalate issues to specialist teams (Windows 10, networks).
Job Technologies
Your role in the team
- Installation and configuration of hardware and software as well as maintenance of the entire IT infrastructure.
- Representation and documentation of general processes and solutions for the organizational IT workflow.
- Support of user support and ensuring smooth IT operations.
- Assistance with support requests as well as their documentation in the ticketing system.
- Assumption of administration for specialized applications.
- Receiving escalations and forwarding them to the respective specialist departments.
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Our expectations of you
Education
- Successfully completed vocational training as an IT specialist (m/f/d) in application development or a comparable qualification.
Qualifications
- Knowledge of client and server operating systems, especially Windows 10.
- Excellent networking skills and proficient use of ticketing systems.
- Good German and English language skills, both written and spoken.
- High level of service and customer orientation, as well as strong social skills, communication skills, and team spirit.
Experience
- Experience in IT end-user support and/or user assistance.
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Benefits
Work-Life-Integration
Topics that you deal with on the job
Job Locations
This is your employer
Aschert & Bohrmann GmbH
Aschert & Bohrmann GmbH is an experienced recruiting agency specializing in personnel selection and placement. Its strong team ensures competent advice and quick filling of positions.
Description
- Company Type
- Recruiting Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Recruitment Agency
IT Support Specialist
- Location
- Bonn
- Working Model
- Onsite
- Diversity
- Open for all genders
