Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Tübingen
- Working Model
- Onsite
Job Summary
In this role, you will be responsible for First/Second Level support, handling disruptions and service requests, documenting incidents in the ticketing system, and assisting with the technical onboarding/offboarding of employees.
Your role in the team
- You are the first point of contact within the First/Second-Level Support for our IT clients.
- You are responsible for receiving, analyzing, and prioritizing incoming incidents and service requests.
- They document all processes in the ticketing system.
- You contribute to the continuous improvement of our support processes.
- You are responsible for the technical onboarding and offboarding of employees.
- You create documentation for our IT system landscape.
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Our expectations of you
Education
- Degree or training in the field of computer science.
Qualifications
- Robust expertise in modern IT infrastructures.
- Reliability and independence.
- High level of teamwork skills and sense of responsibility.
- Analytical thinking skills and a good grasp of complex issues and new technologies.
- Customer orientation and a solution-oriented approach to work.
- Enthusiasm for working in the Service Desk.
- German and English language skills, both written and spoken.
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What we offer
- A motivated team in a forward-looking and modern environment in Tübingen.
- Flat hierarchies and short decision-making paths to management.
- Company pension scheme, Jobrad, and job ticket.
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Benefits
Work-Life-Integration
Food & Drink
Health, Fitness & Fun
Job Locations
This is your employer
CeGaT GmbH
CeGaT GmbH focuses on genetic diagnostics and modern gene sequencing to address medical questions.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Pharmaceutical Sector, Chemical Industry, Biotech
IT Support/IT Service Desk
- Location
- Tübingen
- Working Model
- Onsite
- Diversity
- Open for all genders
