Job
- Level
- Experienced
- Location
- Kassel
- Working Model
- Onsite
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you are the on-site contact for customer IT issues, handling 2nd level support tickets and coordinating them according to ITIL processes while also supporting hardware and software.
Job Technologies
Your role in the team
- On-site contact person for all IT-related concerns of the client.
- Recording, logging, classification, prioritization, and escalation of incidents, service requests, and change requests in ServiceNow.
- Processing, analysis, and resolution of IT tickets in 2nd-level support.
- Coordination and monitoring of support tickets in accordance with defined ITIL processes.
- Close collaboration with the central support and other IT teams.
- Support in the implementation of standardized IT service management processes.
- Support and maintenance of the deployed hardware and software at the customer's site.
- Occasional assignments at other company locations, possibly spanning several days including overnight stays.
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Our expectations of you
Education
- Completed IT apprenticeship, IT degree, or comparable qualification.
Qualifications
- Good ITIL knowledge; ITIL certification is desirable.
- In-depth knowledge of Microsoft 365 / Office 365.
- Very good German skills and good English skills.
- Class B driver's license and willingness to undertake occasional business trips.
Experience
- Practical experience with Microsoft Intune, Azure, and SCCM + AD.
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What we offer
- Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own branches.
- We work exclusively for the leading companies in the IT industry.
- We go the extra mile and not only delight our customers but also make the world a better place: 20% of our profits are invested in our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids' Family.
- That is why Hemmersbach is The Social Purpose IT Company.
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Benefits
Higher Take-Home Pay
Work-Life-Integration
Health, Fitness & Fun
Job Locations
About Your Employer
Hemmersbach
Salzburg
At Hemmersbach, we are experts in providing cross-country infrastructure services to the IT industry. With 34 offices and the Hemmersbach Authorized Partner (HAP) Network, we offer our services worldwide in over 190 countries.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
IT service technician in field service
- Location
- Kassel
- Working Model
- Onsite
- Diversity
- Open for all genders
