Job
In this role, you are responsible for technical customer support, analyze support requests, conduct remote services, and develop a self-service portal as a knowledge base for technicians.
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Your role in the team
- You are responsible for the technical customer support area (2nd level & remote support).
- Additionally, your responsibilities include managing, monitoring, and tracking technical customer support using KPI dashboards.
- From specification, through analysis of support requests, to verifying solution proposals - customer support is part of your daily work.
- They clarify technical questions with specialist departments or customers and, in addition to planning, also carry out remote support using our remote equipment.
- Additionally, you will support the development and establishment of a 'Self Service Portal' as a knowledge database for our worldwide Field Service Technicians and customers.
- They create support performance analyses to measure the service level.
- Supporting, they will carry out possible updates / trouble shootings at the customer's site.
Our expectations of you
Education
- For this, you should have completed a technical vocational training, ideally combined with further education as a state-certified technician or a master craftsman training.
Qualifications
- In addition, you possess a strong customer and service orientation, as well as excellent communication skills.
- Good command of English, both written and spoken, is required.
- Good PC skills are just as important as commitment, flexibility, and reliability.
- A willingness to travel occasionally (up to 30%) is also desirable.
Experience
- Work experience in automation technology as well as experience in customer contact are desirable.
What we offer
- Open, collegial, and international environment.
- A future-proof and crisis-resistant industry with over 125 years of company stability.
- Flexible working hours (e.g., flextime).
- Option for mobile working as well as remote work abroad.
- Company-wide development prospects and opportunities for further training.
- 30 days of annual leave as well as 2.5 additional vacation days in accordance with the works agreement.
- Special leave days and occasion-related special payments.
- Various employee events (e.g., ski trip, triathlon, barbecue party).
- An Employee Assistance Program (EAP) - confidential counseling and support for health, work-related, and personal challenges.
- EGYM Wellpass with increased employer subsidy.
- Company pension scheme and capital-forming benefits.
- Free employee parking spaces as well as excellent public transport connections.
- Option for bicycle leasing.
Benefits
Work-Life-Integration
Health, fitness & fun
Higher take-home pay
Topics you will work on
Job locations
About your employer
Körber AG ist ein Technologiekonzern. In den Geschäftsfeldern Digital, Pharma, Supply Chain, Tissue und Tabak werden Produkte, Lösungen und Services angeboten.
- Established Company
- Full Remote, Hybrid, Onsite
- Engineering Industry
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