Job
- Level
- Experienced
- Location
- Döbeln
- Working Model
- Onsite
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this position, you analyze user issues, design and conduct micro-trainings on Microsoft 365 and digital tools, handle user administration and 1st-level support, and assist employees directly with their technical challenges.
Job Technologies
Your role in the team
- Promotion of our employees' digital competence: analysis of support requests and user issues to identify recurring training needs.
- Design and delivery of micro-trainings: Planning and conducting practical short trainings on Microsoft 365, digital workflows, and deployed enterprise applications.
- User support and empowerment: Assisting employees in the use of digital tools with the aim of sustainably enhancing their independence and digital competence.
- Introduction and administration of digital solutions: Together with the Manager of Digital Business Processes, you support the selection, implementation, and further development of digital applications. You take on tasks in user administration, set up users and permissions, and assist employees in using new systems.
- User support (approximately one-third of the activity): Handling IT requests in 1st-level support as well as assisting employees with technical issues in their daily work. Coordination and follow-up of disruptions with our external IT system partners, taking into account defined Service Level Agreements (SLAs).
- Management of digital workplace equipment: setup, maintenance, and provisioning of PCs, notebooks, smartphones, printers, telephony and communication solutions, as well as other IT work tools.
- Creation of user documentation and knowledge bases: Development of clear instructions, learning materials, and knowledge databases to support employees and ensure the sustainable use of digital solutions.
- Analysis and Optimization: Evaluation of support cases and user feedback for the continuous improvement of training offerings and digital processes.
- On-site IT support: In addition to providing support from Ebersbach, you are occasionally also deployed at our branches. There, you assist employees directly with technical issues and ensure smooth operation of IT workstations. All assignments are carried out during regular working hours and without overnight stays.
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Our expectations of you
Education
- A completed apprenticeship or degree in the IT, commercial, or educational sector, or comparable practical experience.
Qualifications
- Good knowledge of Microsoft Windows (Client & Server), Microsoft 365, Active Directory, and common Office applications.
- Knowledge of other operating systems such as Linux, iOS, or Android is advantageous.
- Basic understanding of networks, printers, hardware, user and rights management, as well as cloud applications.
- Enjoyment in helping others with IT questions and technical challenges.
- A structured, independent, and solution-oriented way of working.
- You recognize recurring problems and develop sustainable solutions from them.
- Class B driver's license preferred.
- Enjoyment in conveying knowledge in an understandable and practical manner.
- Excellent communication skills and a sense for different target groups.
- Ability to explain technical contexts simply and understandably.
Experience
- Experience in conducting training sessions, workshops, or user support is advantageous.
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What we offer
- In Ebersbach, we offer you excellent development and training opportunities.
- A comprehensive onboarding in a modern work environment.
- Open communication and short decision-making processes.
- 30 days of annual leave to ensure your recovery.
- Company pension scheme.
- Daily complimentary drinks (coffee and water).
- Company events (Thanksgiving, Christmas party, etc.).
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Topics You Will Work On
Job Locations
About Your Employer
Agrartechnik Vertrieb Sachsen GmbH
Agrartechnik Vertrieb Sachsen GmbH is a renowned trading company specializing in the sale, rental, and maintenance of agricultural and construction machinery. Since its establishment in 1990, the company has developed into one of the leading providers in the Saxony/Brandenburg region with around 160 employees. With multiple locations and a wide range of services, it is an essential partner for agriculture.
Description
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Agriculture, Silviculture
Digital Competence & IT Support Staff
- Location
- Döbeln
- Working Model
- Onsite
- Diversity
- Open for all genders
