Job
In this role, you will handle Second Level incidents and service requests, analyze recurring issues, and assist with automations and changes within the Microsoft environment.
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Your role in the team
- Incidents and service requests at the second level across all locations.
- Structured troubleshooting instead of guesswork; consistent escalation to third-level support or the manufacturer.
- Problem Management: analyze and resolve recurring incidents.
- Management of the client and server infrastructure in the Microsoft environment, as well as specialist applications in care and administration.
- Automation of recurring tasks, support with changes and rollouts, including testing before going live.
- Maintain the knowledge base and share knowledge with the first-level support team.
Our expectations of you
Education
- IT training, e.g. as an IT specialist in system integration, a comparable degree, or relevant professional experience.
Qualifications
- Solid knowledge of Windows client systems, Microsoft 365, Active Directory / Entra ID, and networking fundamentals (DNS, DHCP, VPN, Wi-Fi).
- Scripting for automation (e.g., PowerShell) or a clear willingness to learn.
- You test before marking anything as done, and explain technology without jargon—even for the third time in a day.
- Very good German language skills, at least at C1 level.
- Helpful knowledge: ITIL, healthcare or social services, client management, MDM.
Experience
- Several years of support experience, including at the second-line support level or in a role of comparable depth.
- Experience with a ticketing system and the discipline to document solutions and effort clearly.
What we offer
- An attractive workplace at a forward-thinking company where IT is highly valued.
- €50 per month on top, with flexible use (e.g. EGYM Wellpass, fuel vouchers, supermarkets, etc.).
- Tax-free subsidies for childcare and retirement savings.
- 2 days of working from home per week and flexible working arrangements.
- Modern office in Hamburg’s HafenCity, conveniently accessible by public transport.
- Plenty of creative freedom, short decision-making processes, and a flat hierarchy.
- Time and support for sustainable solutions instead of endless workarounds.
- Professional development.
- A dedicated team and an open, respectful company culture.
- A structured onboarding process with strong support.
- Discounted offers thanks to Mitarbeitervorteile.de.
Benefits
Work-Life-Integration
Health, fitness & fun
Job locations
About your employer
Innovative und ganzheitliche Pflege auf höchstem Niveau – In unserem mitarbeiterorientierten Unternehmen sorgen unsere Teams aus examinierten Altenpflegern, Krankenschwestern, Krankenpflegern, Ergotherapeuten und qualifizierten Pflegekräften täglich für Ihr Wohlbefinden.
- Digital Agency
- Onsite, Hybrid
- Healthcare, Social Sector
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