Job
- Level
- Senior
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Munich
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you actively enhance our IT Service Management, optimize the IT infrastructure, and continuously improve internal processes through project work and process modeling while providing user support.
Job Technologies
Your role in the team
- ITSM Development: You support the continuous development and professionalization of our IT Service Management (ITSM) based on ITIL best practices.
- Infrastructure Optimization: You identify and resolve issues in our complex IT infrastructure and collaboratively develop it to be future-proof with the team.
- Project work & process improvement: You actively contribute to continuously improving our internal systems, processes, and tool landscapes through various projects.
- Process Modeling: You model IT processes and independently implement corresponding tool deployments and adjustments.
- User Support & Operations: You are the knowledgeable point of contact for a variety of technical inquiries - both on-site, via remote access, by phone, and through our ticketing system.
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Our expectations of you
Education
- Education: You have successfully completed your technical degree or your IT specialist training.
Qualifications
- Methodological competence: You possess in-depth knowledge in the areas of IT security, incident management, Active Directory (also preferably Azure Cloud Security), as well as a good understanding of TCP/IP and general network concepts.
- Language skills: You possess fluent German and English language skills, both written and spoken.
- Travel readiness: You have no problem traveling to our German offices 1-2 times a month to handle technical tasks on-site.
Experience
- Practical experience: You have 4-6 years of relevant professional experience in IT operations, IT administration, and IT support.
- Tools: You are highly proficient in managing workloads on Windows Server, Linux, as well as with hyperscalers (preferably Azure), and you have solid experience with one or more ITSM tools (ideally ServiceNow).
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What we offer
- New Work. Home Office & Office, flexible working hours, part-time models, working time account, sabbatical.
- Further education. 1.5 gross monthly salaries are available annually to help you broaden your horizons.
- Modern hardware and software. iPhone, MacBook, Lenovo notebook, modern office equipment.
- Research & Development. Deliberately explore other topics as well.
- Employee events. Whether summer company seminars or Christmas parties, we celebrate both small and large occasions.
- Company benefits. Contributions to occupational pension schemes, mobility budget, sports facilities, and employee discounts.
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Benefits
Work-Life-Integration
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Topics that you deal with on the job
Job Locations
This is your employer
MaibornWolff GmbH
Testen wird in Projekten immer wichtiger. Im Bereich Software Testing haben wir daher viel vor. Wir testen in Unternehmen aus den unterschiedlichsten Branchen und mit modernen Softwarearchitekturen. Unser Fokus liegt dabei auf Testen in agilen Teams. Wir beraten und packen mit an. Dabei vermitteln wir den Kunden und Kollegen unser Wissen Hands-On. Mit umfangreichen Methodenkenntnissen und dem Netzwerk unserer motivierten Kollegen bringen wir Testing in Projekten auf ein modernes Niveau. Wir bringen Qualität ganz vorne im Prozess mit ein und bleiben hartnäckig, bis wir die Fehler gefunden haben.
Description
- Founding year
- 1989
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Senior IT administrator with ITSM know-how
- Location
- Munich
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
