Job
In this role, you will handle technical inquiries, perform troubleshooting, and be responsible for the maintenance and management of systems, networks, and security solutions in a cloud environment.
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Your role in the team
- Depending on your skills and previous experience, you can strengthen our team in one of the following areas:
- First point of contact for our customers via hotline and ticketing system.
- Receiving, prioritizing, and handling incoming requests.
- Troubleshooting and incident resolution via remote support in system and security environments.
- Escalation of complex issues to Field Service and specialist teams.
- Handling complex issues at 2nd level, remotely and on-site at our customers’ locations in the region.
- Installation, replacement, and commissioning of server, network, and workstation systems.
- Execution of customer projects in coordination with project management.
- Monitoring customer systems via our MSP platform (monitoring, patch management, backup).
- Proactive maintenance and optimization of the managed environments.
- Handling complex issues in the managed services environment at 2nd level.
- Planning, implementation, and operation of Microsoft 365 environments (Exchange Online, Teams, SharePoint, Entra ID, Intune).
- Migrations from on-premises to the cloud.
- Implementation of security and compliance requirements in the cloud, such as Conditional Access and MFA.
- Customer projects in the networking and firewall environment, from requirements gathering and analysis through to implementation.
- Analysis and resolution of complex issues in network and security environments (particularly Fortinet and Securepoint).
- Development of network and security concepts, emergency plans, and documentation.
- Analysis of our customers’ security posture and development of concrete measures.
- Implementation and operation of security solutions, such as endpoint protection, EDR, and vulnerability management.
- Supporting our customers with requirements arising from regulations such as NIS2 or ISO 27001, as well as with security awareness initiatives.
- Contribute to the further development of our security services.
- Across all teams, you support our customers’ physical and virtual IT infrastructures.
- You work collaboratively with customers and colleagues across all locations, carefully documenting your work steps and time in the ticketing system.
Our expectations of you
Education
- Completed vocational training as an IT specialist in system integration, or an equivalent or higher qualification.
Qualifications
- In-depth knowledge in at least one of our areas of expertise:
- Independent working and a strong sense of responsibility are among your strengths.
- You have strong teamwork and communication skills.
Experience
- Several years of professional experience.
- Technical Support: Experience in IT support or service desk, confident working with Windows clients, Windows Server, and Microsoft 365, structured troubleshooting, and clear communication over the phone.
- Field Service: Experience in system administration and networking technologies, proficiency in virtualization and Windows Server, Class B driver’s license.
- Managed Services: confident working with virtualization and Windows Server, experience with monitoring, patch management, and backup solutions, ideally with knowledge of Microsoft 365.
- Cloud & Communication: Experience with Microsoft 365, Entra ID, and cloud technologies.
- Firewall & Network: Experience with network and firewall technologies such as Fortinet and Securepoint, with a solid understanding of virtualization and Windows Server.
- Security & Compliance: Experience with security solutions and concepts, and knowledge of common standards such as NIS2, ISO 27001, or the BSI IT-Grundschutz.
- Ideally, experience in the IT systems integration business.
What we offer
- Our collaboration thrives on personal interaction, quick coordination, and sharing knowledge with one another.
- You’re a good fit for us if you’re looking for a long-term employer and would like to work regularly (at least 3 days a week) at our location in Spelle.
- With us, you can put your experience to work and make a real impact in your field.
- In our flat hierarchies, your role develops primarily through increasingly challenging client projects, growing professional responsibility, and greater scope to shape your work.
- This way, you can continuously deepen your expertise and make an increasingly greater impact as you gain experience.
Benefits
Food & drink
Work-Life-Integration
Health, fitness & fun
Topics you will work on
Job locations
About your employer
emvion IT Solutions GmbH & Co. KG is a renowned company within the emvion group. It offers a wide range of IT services, including system house services, software development, and managed IT services. The company assists business clients in implementing and further developing digital IT solutions and operates at various locations in Germany.
- Established Company
- Onsite, Hybrid
- Internet, IT, Telecommunication
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