Job
- Level
- Experienced
- Job Field
- IT, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Hamburg
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will manage major tickets, handle incidents and service requests in Jira, and take care of maintenance tasks on application and database servers as well as Microsoft systems.
Job Technologies
Your role in the team
- You monitor and process Major tickets and serve as the central escalation point for our Service Desk — whenever it really matters.
- You handle incidents and service requests in our ticket system Jira and document your work there. Even when entire companies or departments are not operational, you keep an overview and remain calm.
- You are responsible for maintenance tasks related to application and database servers, tertiary network components, as well as primary systems such as Microsoft Exchange Online, Active Directory, and Entra ID.
- You automate recurring service management tasks using AI and actively improve our maintenance processes.
- You contribute to exciting projects – for example, during changes and software rollouts.
- You, together with the team, assume IT responsibility for our ERP systems.
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Our expectations of you
Education
- You have a solid technical foundation in the form of completed training (e.g., IT specialist in system integration) or comparable relevant experience in the IT sector.
Qualifications
- M365, PowerShell scripting, software packaging, and the use of AI for problem-solving are not foreign words to you.
- You have a good grasp of concepts, can think analytically, possess a friendly and approachable demeanor, and enjoy working in a team.
- You enjoy solving problems independently. Don't worry: you will receive thorough training and can always rely on the support of your colleagues afterwards.
- Our team speaks German, and our documentation is also in German. Therefore, you should have very good German language skills.
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What we offer
- You can expect an introductory day at our manufacturing facility to get a behind-the-scenes look, a structured onboarding based on your knowledge, as well as regular team events, open communication, and working on an equal footing.
- To better balance work and leisure, we offer 30 days of vacation and flexible working hours. Additionally, remote work is possible two days a week.
- We subsidize your Deutschlandticket - your current personal contribution is only €29.90 - and we also offer you an attractive bicycle leasing option.
- Benefit from subsidies for occupational pension schemes or asset-building benefits - currently with 20% on your conversion contribution as well as an additional €20 monthly from the company.
- The Pluxee Benefits Card is topped up monthly with up to 40 EUR and can be used for refueling, shopping at supermarkets or drugstores, as well as paying at restaurants. Additionally, you benefit from diverse employee perks and exclusive discounts via the corporate benefits app, for example in the areas of fashion, travel, food, housing, or sports.
- Benefit from our corporate fitness program with Hansefit and stay fit and healthy - flexible access to numerous gyms, swimming pools, and other partners. Escape everyday life and enjoy exclusive discounts at Bäderland at 24 locations in Hamburg.
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Benefits
Health, Fitness & Fun
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Topics that you deal with on the job
Job Locations
This is your employer
alanta health group GmbH
Atlanta Health Group GmbH is a growing healthcare company that combines five independent, innovative companies under its umbrella.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Pharmaceutical Sector, Chemical Industry, Biotech
IT Service Manager
- Location
- Hamburg
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
