Job
- Level
- Experienced
- Job Field
- IT, Application, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Münster (Hessen)
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will take responsibility for administering and strategically enhancing Microsoft Dynamics 365 Sales and Customer Insights, developing processes, reports, and integrating AI-powered features.
Job Technologies
Your role in the team
- You assume operational responsibility for our Microsoft Dynamics 365 Sales and Customer Insights landscape and strategically and user-oriented develop processes, data structures, functions, reporting, and system configurations.
- You independently administer and configure Dynamics 365, including data model, tables, fields, forms, views, business processes, automations, AI integrations, scripts, security roles, and permissions.
- You support the implementation and further development of AI-powered features and agents, such as Microsoft Copilot for Sales and Marketing, and evaluate their added value for existing processes.
- You analyze existing CRM and Customer Intelligence processes, identify optimization potentials, prioritize requirements together with the specialist departments, and support their implementation from the idea to the productive deployment.
- You develop data-driven reporting and analytics solutions, integrate relevant data sources, and ensure the quality, consistency, and usability of our customer, sales, and business data.
- You support our users through support, rights management, onboarding, and training, ensuring the sustainable use of the implemented solutions.
- You support international collaboration and contribute to cross-departmental initiatives in the sales and customer intelligence environment.
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Our expectations of you
Education
- You have a completed degree in Business, Business Informatics, Business/Data Analytics, Marketing, Sales, E-Commerce, Logistics, or a comparable qualification.
Qualifications
- You are passionate about tools and developments in the fields of automation, artificial intelligence, and agents.
- You possess a strong analytical mindset and quickly recognize connections.
- You understand the requirements of sales, marketing, and customer management, and can translate these into CRM, automation, data, and AI solutions.
- You work in a structured, self-reliant, solution-oriented manner and proactively drive your topics forward. You recognize optimization potential and maintain an overview even when priorities shift and workload is high.
- You are able to communicate technical or data-related matters clearly and are happy to support users through consulting, training, and enablement.
- You have a high level of service orientation and enjoy working with different stakeholders.
- You communicate confidently in German and English and navigate comfortably in an international environment.
Experience
- You have extensive experience with CRM systems, ideally Microsoft Dynamics 365 Sales and Customer Insights, including administration, customization, data modeling, permission management, and process design.
- You have experience with the Microsoft Power Platform, especially Power BI, and ideally Power Automate, Dataverse, and other Microsoft 365 or Dynamics components.
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What we offer
- We value qualifications above all else—regardless of age, gender, disability, sexual orientation/identity, as well as social, ethnic, and religious background. We look forward to applications from people with diverse backgrounds.
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Benefits
Health, Fitness & Fun
Work-Life-Integration
Higher Take-Home Pay
- 💻Company Notebook for Private Use
- 🚙Company Car
- 🍰Employee Stock Option
- 📱Company Phone for Private Use
- 👴🏻Company Retirement Provision
Food & Drink
Topics You Will Work On
Job Locations
About Your Employer
Fiege Logistik Stiftung & Co. KG
Wir gehören zu den führenden zehn Logistikdienstleistern in Europa mit 15.000 Mitarbeitenden an 150 Standorten in 15 Ländern weltweit. Wir bieten als familiengeführtes Unternehmen nicht nur spannende und vielfältige Aufgaben, sondern auch moderne Arbeitsplätze in einem vertrauensvollen Umfeld mit motivierten Teams.
Description
- Founding Year
- 1873
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Logistics, Transportation
Employer reviews
by devworkplaces.com
Total
(3 Reviews)3.3
Workingconditions
3.4Engineering
3.0Culture
3.5Career Growth
3.6
CRM Manager
- Location
- Münster (Hessen)
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
