Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Hamburg
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will ensure the stable operation of the Shopware B2B eCommerce platform, address incidents and service requests, and develop solutions and documentation to enhance efficiency continuously.
Job Technologies
Your role in the team
- Ensuring the stable operation of our Shopware B2B eCommerce platform as well as third-party systems (e.g., OCI Punchout or other B2B features)
- Analysis and resolution of incidents and service requests across the entire system landscape
- Coordination of external service providers as well as close collaboration with internal departments and international teams
- Monitoring of core backend processes and data flows (e.g., orders, master data for articles, interfaces)
- Development and maintenance of documentation and runbooks for sustainable troubleshooting and self-service.
- Use of AI tools and automation to increase efficiency in support
- Identification of recurring issues and active development of platform and processes
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Our expectations of you
Education
- Successful completion of a degree or training in the field of IT, eCommerce, or a comparable area.
Qualifications
- Basic understanding of system landscapes and data flows
- Very good knowledge of German and good knowledge of English
- Strong communication skills and a high level of service orientation
- Hands-on mentality and the commitment to solving problems sustainably
- Analytical thinking and structured working approach
Experience
- Experience in IT support or application management in an eCommerce environment, ideally Shopware.
- Experience with ticketing systems and agile methodologies (e.g., Jira, Kanban, Scrum)
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What we offer
- Flexible working hours
- Exciting tasks
- Personal Development
- 30 days of vacation
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Benefits
More net
Food & Drink
Work-Life-Integration
Health, Fitness & Fun
Topics that you deal with on the job
Job Locations
This is your employer
Jungheinrich AG
At Jungheinrich, we are world-leaders in Intralogistics solutions. For over 60 years, customer satisfaction has been our top priority. We offer tailored solutions that are precisely aligned with your needs and wants. Benefit from our experience and expertise to optimize your logistics.
Description
- Company Size
- 250+ Employees
- Founding year
- 1953
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Logistics, Transportation, Engineering Industry
IT support webshop B2B mail order
- Location
- Hamburg
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
