Job
- Level
- Senior
- Job Field
- IT, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Hamburg
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will manage customer IT systems, implement specific requirements, troubleshoot issues, and perform maintenance tasks while collaborating closely with your team and planning projects.
Job Technologies
Your role in the team
- Our IT system administrators support the systems of our clients within the IT Operations team, handle the implementation of client requirements, and resolve reported issues.
- You perform regular maintenance and updates on our DOKUcloud and take independent responsibility for tasks in customer projects alongside our IT consulting team.
- You are the technical subject matter expert behind our IT consulting, successfully translating client requirements into action.
- You independently ensure that customer-specific solutions are aligned with our IT architecture and can be operated and maintained optimally.
- You actively participate in the execution and planning of projects.
- You work closely with a team of IT system administrators who support and exchange ideas with each other in their daily operations.
- You primarily work remotely on the systems and maintain contact with our clients via phone, Teams, or email.
- You will be supported in planning your daily tasks by our ticketing system.
- You document their architectures and configurations in our internal Wiki so that, in case of an error, the customer can be assisted by anyone on the team.
- Alongside experienced colleagues, you quickly take responsibility for your area of work after onboarding and develop professionally.
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Our expectations of you
Education
- A completed apprenticeship as an IT specialist in system integration or a comparable background, possibly also with a degree in the IT field.
Qualifications
- Team player with a strong customer and service orientation.
- Independent, structured, and self-responsible way of working.
Experience
- At least 5 years of professional experience in IT system operations.
- You have practical experience and are technically proficient in at least five of the following areas: Windows 10/11, server operating systems (Windows 2016-2025/ Linux), MS Active Directory, MS SQL Server, Citrix / Windows Terminal Server, Office 365, virtualization (Hyper-V/ Proxmox), networking (LAN/ SAN/ WAN), hardware (server & storage systems).
- Experience in developing concepts and implementing projects.
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What we offer
- Attractive, performance-based salary model.
- Permanent employment contract as well as a long-term job perspective.
- Individual support and comprehensive training opportunities.
- Onboarding program with a "Job Buddy" as well as regular feedback sessions.
- Free parking and beverages.
- Company pension scheme.
- Regular team events.
- Spacious double and single offices.
- Short decision-making paths and flat hierarchies.
- Personal and team-oriented atmosphere in the owner-managed company.
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Benefits
Health, Fitness & Fun
Work-Life-Integration
Topics that you deal with on the job
Job Locations
This is your employer
DOKUMENTA AG
DOKUMENTA AG, an experienced managed services provider, focuses on the digital transformation of medium-sized enterprises. The company offers ISO-certified services and customized IT solutions.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
IT system administrator / systems engineer
- Location
- Hamburg
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
