Job
In this role, you handle user requests in 1st and 2nd level support, administer Microsoft 365 services, and optimize IT tools to enhance security, communication, and collaboration processes.
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Job technologies
Your role in the team
- IT point of contact on the Workplace team for the Office and Production areas.
- Recording and resolving user requests via the ticketing system.
- Independently handling tickets in 1st-level support and, within your area of responsibility, also in 2nd-level support.
- Administration, further development, and automation of Microsoft 365 services, such as Office 365, SharePoint, Intune, Autopilot, as well as security and compliance.
- Optimization and configuration of IT tools (including software deployment, monitoring, IT security, asset management, and scripting).
- Contribute to the development and ongoing enhancement of a self-service platform.
- Support with the rollout of software and hardware.
- Monitoring IT services via the monitoring system.
- Analysis of reports and KPIs to identify optimization potential.
Our expectations of you
Education
- Successfully completed vocational training in IT, e.g. as an IT specialist (m/f/d), or an equivalent qualification. Candidates changing careers may also be considered if they have relevant professional experience.
Qualifications
- In-depth knowledge of administering Microsoft 365 services.
- Understanding of IT security standards and data protection requirements.
- Proficient use of helpdesk tools, such as remote control, software distribution, ITSM, as well as troubleshooting and documentation.
- Knowledge of automation with PowerShell is an advantage.
- ITIL certification is an advantage.
- Strong customer and service orientation, as well as the ability to work in a team.
- Good written and spoken German and English skills.
Experience
- Experience with Active Directory, Azure AD, Exchange Online, Intune, Conditional Access, and the Security & Compliance Center.
- Ideally, professional experience in IT support and user support.
- Experience with PC installation and configuration, software distribution, network printers, and license management.
What we offer
- Flexible working hours and opportunities for remote work.
- Employee discounts on a wide range of products and leisure activities.
- Subsidized company pension scheme.
- Generous employer contributions to employee savings plans.
- Ample parking available.
- Health and fitness benefits through HANSEFIT.
- Individual professional development opportunities, for example through the ETO ACADEMY.
- Discounted meals in the company cafeteria.
- Preventive healthcare and medical advice from the company doctor.
Benefits
Health, fitness & fun
Work-Life-Integration
Topics you will work on
Job locations
About your employer
Since 1948, the ETO GRUPPE has been developing and manufacturing electromagnetic valves, actuators, sensors and modules for customers worldwide. A decisive success factor and guarantor of quality and innovation are around 2,300 employees who work together as a team at the ETO sites in Germany, Poland, USA, China , India and Mexico.
- 50-249 Employees
- Established Company
- Hybrid, Onsite
- Industry, Production
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