Job
In this role, you will develop an NPS survey, process customer lists for satisfaction actions, and implement email dispatch and data processing to ensure qualitative evaluations are conducted.
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Job technologies
Your role in the team
- You design the survey using the NPS methodology, including additional questions, to ensure the results remain comparable across multiple survey rounds.
- You process customer lists for our customer satisfaction campaigns and prepare the integration with our customer database, eliminating the need for manual list reconciliation in the future.
- You implement email delivery and a follow-up webpage with in-depth questions, enabling our customers to respond quickly and in as much detail as they wish.
- You are responsible for systematically capturing responses and developing relevant analyses to identify trends and areas requiring action for our projects and services at an early stage.
- You critically review AI-generated code for quality and data privacy, and document your experience so your team knows where AI can support development in the future.
Our expectations of you
Qualifications
- You work independently, set clear priorities, and are open about mistakes because you are largely responsible for your project.
- Strong communication skills and active listening are among your strengths, as conducting interviews means you’ll be in close contact with our customers. German at C1 level or above and English at B2 level round out your profile.
Experience
- You are studying computer science, business informatics, or a comparable field. We do not require professional experience; what matters to us is your motivation and enthusiasm.
- You have already gained programming experience with Python or Java and are confident working with HTML, CSS, JavaScript, and SQL, enabling you to independently implement web pages and data storage.
- You’re familiar with analyzing data, for example in Excel or CSV files, and have experience with AI-assisted development, ideally using Claude Code. Basic knowledge of NPS and the GDPR is a plus, but not required.
What we offer
- Comprehensive onboarding, tailored support, and an open feedback culture enable you to achieve optimal professional and personal development.
- Opportunity to join us after completing your studies, career prospects and development opportunities, or inclusion in our talent pool.
- Regular employee events, as well as student events across locations.
- With Hansefit/Wellpass, we give you access to a wide range of sports and wellness activities.
- You can also expect a flat organizational structure and the option to work remotely.
Benefits
Work-Life-Integration
Topics you will work on
Job locations
About your employer
NewTec is a specialist in the development of hardware and software systems and products. Our focus is on functional security (safety) and information security (embedded security). In addition, we support companies in all areas of digital transformation.
- 50-249 Employees
- 1986
- Digital Agency
- Hybrid, Onsite
- Internet, IT, Telecommunication
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