Job
- Level
- Experienced
- Location
- Rostock
- Working Model
- Hybrid, Onsite
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you handle IT tickets and support users in production with technical questions. You install and configure IT devices, resolve issues, and are responsible for maintaining the IT hardware inventory.
Job Technologies
Your role in the team
- Processing IT tickets and supporting users in production, logistics, and related areas with technical and application-specific questions.
- Receipt, analysis, documentation, and resolution of disruptions and service requests via the ITSM system, by phone, or directly on-site.
- Installation, configuration, and maintenance of IT equipment in a production environment, particularly industrial PCs, terminals, scanners, mobile data collection devices, printers, and other peripherals.
- Ensuring the availability and operational functionality of the managed IT equipment in production and logistics, as well as coordinating exchanges and repairs.
- Management of IT hardware inventory including ordering, receipt of goods, distribution, return, and inventory management.
- Maintenance and updating of tickets, assets, devices, and other relevant information in the ITSM system.
- Support with rollouts, migrations, and the implementation of new IT solutions in the production environment, as well as collaboration within expert teams.
- Creation and updating of manuals, documentation, and knowledge base articles.
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Our expectations of you
Education
- Completed training in the IT field, preferably as an IT specialist for system integration or a comparable qualification.
Qualifications
- Basic understanding of production and logistics processes as well as the specific requirements for the availability of IT systems in a production environment.
- Independent, structured, and solution-oriented working style, as well as willingness to analyze disturbances directly on-site in production.
- Strong customer and service orientation, as well as good communication and team skills.
Experience
- Experience in IT support, ideally in a manufacturing, industrial, or logistics environment.
- Practical experience with equipment in a production environment such as barcode scanners, mobile data collection devices, industrial PCs, terminals, labels, or industrial printers.
- Experience with ITSM systems as well as with managing tickets, assets, and device data is advantageous.
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What we offer
- You will play an exciting key role in a challenging and future-oriented environment and actively contribute to the development of structures, processes, and solutions within Liebherr Defense Germany GmbH.
- There, you will work in a professional, committed team characterized by short decision-making processes and open, direct collaboration.
- Flexible and hybrid working enables you to balance professional requirements and personal needs effectively.
- We offer you a collective agreement-based salary including special payments and comprehensive social benefits, as well as a secure job with long-term prospects within an internationally successful corporate group.
- Our offerings are complemented by a variety of measures for personal and professional development, extensive health promotion programs, and attractive employee benefits with selected partners.
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Benefits
Health, Fitness & Fun
Work-Life-Integration
Job Locations
About Your Employer
Liebherr-International Deutschland GmbH
The Liebherr Group, founded in 1949, is today a leading manufacturer of construction and mining equipment, as well as innovative user-oriented products and services in many other areas. The family-run company employs 46,000 people worldwide in 135 companies.
Description
- Founding Year
- 1949
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Industry, Production
Employer reviews
by devworkplaces.com
Total
(1 Review)3.4
Engineering
3.1Workingconditions
4.4Career Growth
3.0Culture
3.2
IT Support Specialist Production
- Location
- Rostock
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
