Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Hamburg
- Working Model
- Hybrid, Onsite
Job Summary
In this role you independently handle first- and second-level tickets, support users and system owners on server and client issues, deliver user trainings, maintain the helpdesk knowledge base and escalate complex cases.
Job Technologies
Your role in the team
- You provide technical support to users and system administrators at the server and client level.
- You handle tickets independently within the scope of first- and second-level support.
- You conduct training sessions and onboarding for users.
- You develop and enhance the knowledge database of the Helpdesk team.
- You escalate unresolved inquiries to the third-level support.
This text has been machine translated. Show original
Our expectations of you
Education
- You have completed training as an IT specialist in system integration or possess a comparable qualification.
Qualifications
- You have very good knowledge in handling ticket systems and in the ITIL environment.
- You have fluent German skills in speaking and writing, as well as good English skills.
Experience
- You have extensive experience in First- and Second-Level Support, as well as in software and hardware support for end-users.
This text has been machine translated. Show original
Benefits
More net
Health, Fitness & Fun
Work-Life-Integration
Topics that you deal with on the job
Job Locations
This is your employer
FERCHAU Engineering GmbH
Description
- Company Size
- 250+ Employees
- Company Type
- Recruiting Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Recruitment Agency
Supporter 1st and 2nd Level
- Location
- Hamburg
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
