Job
- Level
- Experienced
- Job Field
- Application
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Hamburg
- Working Model
- Hybrid, Onsite
Job Summary
You ensure the stable operation of cooking robots, analyze technical alerts, address disturbances, and develop playbooks and automations to optimize processes and support teams effectively.
Job Technologies
Your role in the team
- With our robots, we are transforming the way the world cooks, eats, and enjoys. Through technology that relieves the burden on gastronomy, reduces food waste, and elevates culinary quality to a new, scalable level. Accessible to everyone. Everywhere and at any time. We give our all for this. At all levels, in every team, and in every function.
- As an Application Engineer, you ensure the stable operation of our cooking robots. You identify technical issues early, coordinate the troubleshooting process, and keep procedures lean and efficient. This way, you ensure that our robots always operate reliably.
- You remotely monitor our robotic systems from our Hamburg location, analyze alerts and system statuses, and identify technical anomalies early.
- You proactively identify disruptions, handle error reports via phone, and conduct structured fault analyses. In close collaboration with Engineering and Field Operations, you coordinate troubleshooting efforts.
- You document system data, incidents, and solutions clearly and comprehensibly, ensure smooth handovers between shifts, and develop playbooks for recurring scenarios.
- You develop new automations, workflows, or internal tools and continuously improve existing monitoring, support, and operational processes.
- You act as an interface between clients, Field Operations, and internal teams. In this role, you communicate clearly, solution-oriented, and at eye level.
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Our expectations of you
Education
- You have a technical education, a degree in a technical field, or a comparable qualification, and you quickly find your way around modern technology environments.
Qualifications
- You are passionate about innovative technologies, enthusiastic about the role, and want to revolutionize the worlds of tech and culinary arts together with us.
- You have already worked in technical support (e.g., 1st/2nd level, IT operations, incident response) and know how to systematically handle disruptions, prioritize them, and support until resolution.
- You approach challenges analytically, work with thorough documentation, and maintain an overview even in stressful situations.
- Of course, with appropriate compensation.
- You are approachable and enjoy talking on the phone with users, technical teams, and other stakeholders.
- You want to optimize processes and improve workflows.
- You feel confident working in common infrastructure and operations environments.
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What we offer
- Our demo robot Felix provides you with fresh meals around the clock at a discounted employee rate.
- Access to the mental health platform OpenUp, where you can book confidential 1:1 sessions with certified psychologists, health, and financial experts — whenever you need them. Up to two family members also receive a personalized access.
- After successfully completing your probation period, you can take advantage of our bike leasing offer and choose your dream bike.
- Opportunities to work remotely (as far as the position allows) and flexible working hours for a good work-life balance.
- From after-work BBQs and company runs to our Family & Friends event: at goodBytz, we regularly create shared moments that strengthen our team.
- At goodBytz, you know best what suits you. That's why you choose your desired benefit yourself and have the option between: a subsidy for an Urban Sports Club membership, a subsidy for the Deutschlandticket (hvv Jobticket Premium), or the Edenred City Card.
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Benefits
Health, Fitness & Fun
Work-Life-Integration
Food & Drink
Topics that you deal with on the job
Job Locations
This is your employer
GoodBytz GmbH
GoodBytz GmbH develops advanced Robotic Kitchen Assistants capable of cooking up to 150 dishes per hour. The company aims to make kitchens more efficient and hygienic through automation. Their solutions are applied in gastronomy, healthcare, and production facilities.
Description
- Company Type
- Startup
- Working Model
- Hybrid, Onsite
- Industry
- Food Products
Application Engineer
- Location
- Hamburg
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
