Job
- Level
- Junior
- Job Field
- IT, Support
- Employment Type
- Part Time
- Contract Type
- Permanent employment
- Location
- Berlin
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you ensure smooth IT support on-site in Berlin and remotely, manage hardware, install software, analyze and troubleshoot issues, and proactively optimize support processes.
Job Technologies
Your role in the team
- In this role, you are the central point of contact for our teams and ensure that everything runs smoothly on the technical side.
- Heterogeneous IT support: You provide first-class assistance for colleagues on-site in Berlin, as well as remote support for other locations and home office, in both Windows and Mac environments.
- Hardware Lifecycle Management: You oversee our hardware (notebooks, MacBooks, monitors, printers, etc.) from inventory through installation and physical setup to dismantling and return.
- Software & Troubleshooting: You install operating systems, manage applications, and perform quick, structured analysis and troubleshooting of issues.
- Proactive Co-Creation: Together with our team, you identify recurring issues and eliminate them, optimize support processes, and actively develop alongside the team.
- Good to know: We share our service hours fairly and alternately within the team. This keeps it flexible and predictable for everyone.
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Our expectations of you
Education
- The foundation: Completed IT training (e.g., IT specialist, IT systems sales professional) or initial experience in IT support.
Qualifications
- We value your motivation and willingness to learn just as much as your professional background.
- Service mindset & self-motivation: You are customer-oriented and work independently. You do not wait for tasks, but instead see where help is needed and proactively get involved.
- Your technical skills: You are proficient in Windows and macOS and have basic networking knowledge (WLAN, VPN, routing). Ideally, you have had some exposure to Mobile Device Management (macOS, Windows).
- The mindset: You love logical troubleshooting, think analytically, and remain calm even when faced with tricky user questions.
- Communication: You speak German at a native level and have fluent English skills to support our international team.
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What we offer
- An open, dynamic work environment with a multicultural team from over 50 nations.
- We are committed to fostering a diverse and inclusive environment. Together as one team, with our various skills, ideas, and experiences, we actively work to represent diversity within the company.
- Work-Life Balance: With us, you can work from home up to three days a week.
- Internal career programs, training opportunities, and language courses (German).
- A modernly equipped office including a rooftop terrace, lounge, and much more.
- We celebrate our successes together: We come together for regular events such as the company lunch, table tennis tournament, or our summer party.
- With Uber Eats, you get your lunch delivered directly to the office and save money at the same time through smava's subsidy.
- You are entitled to 30 days of vacation for your recovery, and parents benefit from an additional 10 sick days per child on top of the statutory entitlement.
- There are collaborations with sports providers as well as weekly sports activities in our offices to support your physical and mental health.
- We are committed to social projects and subsidize your public transport ticket so that you can travel environmentally friendly.
- Benefit from exclusive offers from a wide range of brands and enjoy great savings when shopping through our partnership with Corporate Benefits.
- An occupational pension scheme sponsored by smava.
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Benefits
Work-Life-Integration
Food & Drink
Health, Fitness & Fun
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smava
As the leading credit portal in Germany, we make personal loans transparent, fair, and affordable for consumers. With Smava, you can be sure that you will always get the best terms.
Description
- Language
- English
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
IT Support Specialist
- Location
- Berlin
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
