Job
- Level
- Experienced
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Potsdam
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you analyze and resolve technical incidents in IAM, work independently on password resets and role assignments, and contribute to the stability and quality of IAM systems.
Job Technologies
Your role in the team
- We are looking for IT professionals like you who love complex challenges and want to develop innovative solution strategies.
- Proactivity, openness, and a sense of responsibility are important to us — just like your passion for IT trends and new technologies.
- As part of our dedicated team, you will work on challenging IT projects where your expertise truly matters - both strategically and technically.
- You are independently responsible for the stable operation of IAM systems and serve as the first point of contact for technical incidents and service requests.
- You handle solution-oriented tickets in the IAM environment, perform standard processes such as password resets and role assignments, and document procedures transparently.
- You analyze disruptions, implement standard solutions yourself, or coordinate escalation to the 3rd-Level team—with a focus on stability and service quality.
- You proactively contribute to the technological advancement of IAM infrastructures and help us shape secure IT systems for the future.
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Our expectations of you
Education
- A completed degree in (Business) Informatics, Engineering, or a comparable qualification.
Qualifications
- Interest in IT and IT security with a focus on IAM.
- Self-reliant and solution-oriented way of working.
- Willingness to be on call (24/7) in a rotating schedule.
- Very good spoken and written German skills.
- Team spirit and empathy for a respectful and familial togetherness in our dynamic team.
Experience
- Basic knowledge of LDAP · Active Directory · Azure AD (Entra ID) · Understanding of user lifecycles · Approval workflows · Experience with service management tools (e.g., Jira) · Basic knowledge of MFA · SSO · Kerberos · Knowledge of ITIL.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Food & Drink
Job Locations
This is your employer
araneaCONSULT GmbH
Die araneaCONSULT GmbH ist ein etabliertes IT-Dienstleistungsunternehmen mit Sitz in Potsdam. Seit der Firmengründung im Jahr 2008 schätzen uns unsere Kunden für die hochprofessionellen Dienstleistungen in den Bereichen Identity- und Access Management, sowie Collaboration und Unified Endpoint Management.
Description
- Founding year
- 2008
- Company Type
- Digital Agency
- Working Model
- Hybrid, Onsite
- Industry
- Consulting, Internet, IT, Telecommunication
IT Service and Operations Manager
- Location
- Potsdam
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
