Job
In this role, you will provide 1st-level support for hardware and software issues, manage support tickets, coordinate requests, while handling workstations and mobile devices, optimizing IT processes, and maintaining documentation.
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Your role in the team
- Handling of 1st-level support for hardware and software inquiries, including fault analysis, troubleshooting, and sustainable solution finding.
- As a central contact person in end-user support, you handle and coordinate tickets, incidents, and incoming support requests across various communication channels.
- Installation, configuration, administration, and monitoring of workstations, laptops, mobile devices, and printers to ensure smooth IT operations.
- They assist with installation, relocation, expansion, and change processes (IMAC), carry out IT moves, and manage IT assets from procurement to inventory.
- Analysis of new technologies and services for end users as well as participation in IT and corporate projects to further develop the IT landscape.
- Furthermore, you will contribute to the optimization of helpdesk processes and ensure sustainable knowledge transfer through the creation and maintenance of technical documentation.
Our expectations of you
Education
- Successfully completed vocational training in the IT field, for example as an IT specialist (m/f/d), IT systems electronics technician (m/f/d), or a comparable qualification with relevant professional experience.
Qualifications
- Excellent knowledge in the areas of PC hardware, Microsoft Windows, and Microsoft Office, as well as confident handling of modern communication and telecommunication technologies.
- Good spoken and written English skills, team spirit, and the willingness to quickly and comprehensively familiarize oneself with new topics.
- Thorough documentation of support cases and processes, knowledge of common IT service management methods (e.g., ITIL is an advantage), as well as the flexibility to provide support outside regular business hours if needed.
Experience
- Several years of experience in Helpdesk, Service Desk, or IT support environments, as well as a strong service orientation and a structured way of working.
- You have basic knowledge of Active Directory, Group Policy, and network technologies, and ideally have experience with software deployment and endpoint management solutions such as MECM or Microsoft Intune.
What we offer
- All qualified applicants will be considered regardless of race, religion, age, gender, sexual orientation, gender identity, national origin, disability, or other protected characteristics.
Benefits
Work-Life-Integration
Higher take-home pay
Job locations
About your employer
Arthrex, an orthopedic medical device company, is a leader in product development, medical education and a pioneer in arthroscopy, having developed thousands of products and surgical procedures in orthopedic medicine worldwide.
- 1981
- Established Company
- Onsite, Hybrid
- Industry, Production · Electronics, Automatization
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