Job
- Level
- Experienced
- Location
- Cologne
- Working Model
- Hybrid, Onsite
- Job Field
- IT, Project, DevOps
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you analyze and optimize processes using Voice AI, conduct workshops on data-driven process improvement, and advise clients on AI solutions to successfully implement innovative approaches.
Your role in the team
- Do you want to actively shape the digitalization of operational units and drive innovative solutions around Artificial Intelligence? Are you passionate about data-driven process optimization, Voice AI, and collaboration with various stakeholders? Then you are exactly right with us!
- In our cross-functional team, you combine analytical expertise, process understanding, and project competence to develop and implement future-oriented solutions together with our internal clients.
- You analyze and optimize end-to-end processes together with process owners, stakeholders, and management, with a targeted focus on AI-supported solutions, particularly voicebots and voice assist systems.
- You design and facilitate workshops on data-driven process optimization together with colleagues and develop concrete and actionable solutions from them.
- You identify optimization potentials together with our internal clients, advise on the use of Voice AI, and support the implementation until success measurement.
- You further develop knowledge and methods related to quantitative process analysis, process mining, and voice AI, and promote knowledge transfer within the organization.
- You take responsibility in projects, manage internal and external resources, and confidently present results and recommendations for action at the management level.
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Our expectations of you
Qualifications
- Analytical & Methodical Skills: You possess strong analytical abilities, approach complex issues in a structured manner, and develop data-driven solutions. Ideally, you have knowledge of Process Mining and/or Voice AI.
- Project competence: You take responsibility for projects and tasks, coordinate different stakeholders, and manage internal as well as external resources in a goal-oriented manner.
- Communication & Stakeholder Competence: You communicate confidently and appropriately for the audience at different levels and can convey complex content understandably - even to senior management.
- Innovation & Change Management Skills: You are enthusiastic about new technologies and enjoy implementing innovative approaches, especially in the field of Voice AI. You challenge existing processes and actively work on their further development.
- Proactivity & Implementation Skills: You take responsibility, drive topics independently, and proactively contribute your ideas – from initial analysis to successful implementation.
- Language proficiency: You possess fluent German and business-level English skills.
Experience
- Process & Consulting Expertise: You have at least one year of experience in Process Consulting or a similar role and are capable of analyzing processes holistically, identifying optimization potentials, and deriving appropriate measures.
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What we offer
- Flexibility: up to 60% remote work, flexible working hours from 6 a.m. to 9 p.m. including a flexitime account and the possibility to work from abroad.
- Leisure: 30 days of vacation, additional days off on New Year's Eve and Christmas Eve, as well as special leave for special occasions.
- Well-being: company restaurant, modern campus, ergonomic workstations, in-house café with bakery and massage studio on campus.
- Activities: Subsidized fitness programs, corporate sports club, and occupational health management.
- Retirement planning: Company pension scheme, asset-building benefits, opportunity to become an AXA shareholder, and discounted employee rates for insurance.
- Financial benefits: Christmas bonus & holiday pay, profit sharing, and discounts on numerous well-known brands and technology.
- Mobility: Company bike, subsidy for public transport ticket, sufficient parking spaces, and direct public transport connection.
- Team: Meet-Ups, team events such as our own Carnival party, afterworks, or the AXA Football Cup.
- Development: development programs, e-learning, coaching and employee discussions as well as further training.
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Benefits
Health, Fitness & Fun
- 🚲Jobbike
- ♿️No Physical Barriers
- 🎳Team Events
- 👩⚕️Company Doctor
- 🏋🏿♂️Fitness Offers
- 🙂Health Care Benefits
Work-Life-Integration
Higher Take-Home Pay
- 🚙Company Car
- 🍰Employee Stock Option
- 📱Company Phone for Private Use
- 🛍Employee Discount
- 💻Company Notebook for Private Use
- 👴🏻Company Retirement Provision
Food & Drink
Topics You Will Work On
Job Locations
About Your Employer
AXA Group
Axa is one of the world's leading insurance companies and asset managers with a focus on Europe, North America and Asia-Pacific. In Germany we are one of the largest primary insurers.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Banking, Finance, Insurance
Specialist Process Consulting & Voice AI
- Location
- Cologne
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
