Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Cologne
- Working Model
- Onsite
Job Technologies
Your role in the team
- Providing technical support to internal staff and external customers through various communication channels such as telephone, email and ticket systems.
- Diagnose and resolve hardware and software issues on desktops, laptops, mobile devices, and other IT equipment.
- Configuring and installing software applications and performing system upgrades and updates.
- Managing user accounts, access rights and security policies across various IT systems and applications.
- Documentation of support requests, solutions and workflows for continuous improvement of support processes.
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Our expectations of you
Education
- Completed training or studies in the field of information technology, computer science or a comparable qualification.
Qualifications
- In-depth knowledge of troubleshooting hardware and software problems as well as administering operating systems (Windows, macOS, Linux).
- Excellent communication skills and the ability to communicate complex technical concepts clearly.
- Team orientation, reliability and the ability to work under pressure and solve time-critical problems.
Experience
- Proven professional experience in a similar IT support or technical customer service position.
- Experience with network technologies, Active Directory, Microsoft Office Suite and other common enterprise applications.
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Benefits
Work-Life-Integration
Job Locations
This is your employer
Aschert & Bohrmann GmbH
Aschert & Bohrmann GmbH is an experienced recruiting agency specializing in personnel selection and placement. Its strong team ensures competent advice and quick filling of positions.
Description
- Company Type
- Recruiting Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Recruitment Agency
Technology Support Specialist
- Location
- Cologne
- Working Model
- Onsite
- Diversity
- Open for all genders
