Job
- Level
- Experienced
- Job Field
- IT, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Dortmund
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you analyze and resolve IT issues in 2nd Level Support, administrate the Matrix42 ITSM Suite, and create troubleshooting guides for our employees.
Job Technologies
Your role in the team
- In 2nd Level Support, you assist our employees with technical issues. You ensure that our systems and hardware operate smoothly—and play a crucial role in our success.
- Furthermore, you will be responsible for the administration of our Matrix42 ITSM suite.
- With your expertise, you handle issues that cannot be resolved at 1st level support: Incidents are independently analyzed, narrowed down, and resolved by you using help desk software, remote support tools, as well as by phone or in person on-site.
- You ensure a stable and efficient IT service management: This includes administering, supporting, and further developing our Matrix42 ITSM suite.
- They provide self-help support: By developing and documenting instructions, troubleshooting guides, and workarounds in our comprehensive Knowledge Base, you contribute to building the knowledge of our employees within the network.
- Our employees trust you with IT service requests: Analyzing and managing Active Directory permissions is just as much part of your responsibilities as workplace analysis to determine the required office applications and PC hardware.
- You drive us forward: With your expertise, you contribute to interesting and diverse IT projects within a modern IT infrastructure.
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Our expectations of you
Education
- You have completed your vocational training as an IT specialist in the field of system integration or possess an equivalent qualification.
Qualifications
- You possess extensive knowledge in the field of information technology as well as good knowledge of Microsoft client operating systems and MS Office applications.
- They are characterized by a reliable work ethic, team spirit, and a high customer orientation.
- Furthermore, you have a quick grasp of concepts and enjoy getting to know new products and technologies.
Experience
- You have experience in administering the Matrix42 ITSM suite and working with PowerShell.
- Ideally, you have practical experience in IT support.
- Ideally, you will have already gained experience with Microsoft Azure.
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What we offer
- We do not impose core or minimum working hours. This allows us to offer you a good work-life balance, accommodating family, hobbies, and career.
- You can work from home two days a week.
- We are a mutual insurance association, which makes us independent of shareholder interests.
- This is how we protect ourselves from takeovers and create a secure workplace for our employees — even in uncertain times.
- In addition to your salary, we provide capital-forming benefits as well as special payments in the form of Christmas and holiday bonuses.
- With our diverse range of internal and external training sessions, workshops, or coaching, we ensure that you stay up-to-date professionally.
- With preventive health check-ups, vaccinations, corporate sports, or interesting seminars, we ensure the well-being of our employees.
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Benefits
Health, Fitness & Fun
Work-Life-Integration
Job Locations
About Your Employer
Continental AG
Continental is a leading technology company that provides sustainable and connected mobility solutions for people and goods. Founded in 1871, Continental offers safe, efficient, intelligent, and affordable solutions for vehicles, machines, traffic, and transportation. In 2018, Continental had preliminary sales of approximately 44.4 billion Euros and currently employs around 244,000 people in 61 countries and markets.
Description
- Language
- English
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Vehicle Manufacturing, Supplier, Industry, Production
Employer reviews
by devworkplaces.com
Total
(1 Review)3.2
Culture
3.6Engineering
2.5Career Growth
2.7Workingconditions
4.0
2nd level IT support and Matrix42 administration
- Location
- Dortmund
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
