Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Künzelsau
- Working Model
- Onsite
Job Summary
In this role you take service requests and change or incident reports by phone and email for software and hardware issues, handle incidents as first-level support, prioritize and document tickets, and drive SLA-compliant resolution.
Your role in the team
- Central point of contact for incoming service requests and their forwarding
- Acceptance and implementation of change requests and incident reports from users.
- Communication interface between users and other support teams
- Qualified incident reception via phone and email for software and hardware issues, first level support
- Prioritization, classification, and documentation of incidents in a ticketing system
- Management and monitoring of tickets in accordance with the Service Level Agreements.
- Documentation and monitoring of open requests and incidents
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Our expectations of you
Education
- Successfully completed training as an IT specialist (m/f/d) or a comparable qualification.
Qualifications
- Solid knowledge of current Microsoft products as well as in the area of standard hardware
- Customer-oriented and service-minded work approach as well as high social competence
- German and English language skills, both written and spoken
Experience
- Experience in Service Desk/First Level Support and a good understanding of IT.
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Benefits
More net
Health, Fitness & Fun
Work-Life-Integration
Job Locations
This is your employer
FERCHAU Engineering GmbH
Description
- Company Size
- 250+ Employees
- Company Type
- Recruiting Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Recruitment Agency
Service Desk employees
- Location
- Künzelsau
- Working Model
- Onsite
- Diversity
- Open for all genders
