Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Munich
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will alleviate print management by administering print systems, analyzing and resolving issues, managing users and queues, and assisting with rollouts in the print environment.
Job Technologies
Your role in the team
- Support and maintenance of printing and multifunction systems in the customer environment.
- Analysis and resolution of issues in the area of print management, print servers, and printer drivers.
- Installation, configuration, and administration of print servers and print infrastructures.
- Setup and maintenance of print queues, drivers, and user permissions.
- Support with rollouts, migrations, and optimization projects in the print environment.
- Processing service requests and incidents in the ticketing system.
- Technical support for our customers via remote access and, if necessary, on-site.
- Documentation of solutions and system environments according to our quality standards.
- Collaboration with manufacturers and the internal service team on more complex support cases.
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Our expectations of you
Education
- Completed IT training (e.g., IT specialist for system integration or similar).
Qualifications
- Proficient in ticketing systems, structured working approach, and good IT understanding.
- Professional and service-oriented demeanor as well as strong communication and organizational skills.
- Resilience, flexibility, and an independent, goal-oriented work approach in compliance with defined IT processes and quality guidelines.
- Very good knowledge of German.
Experience
- Several years of professional experience in IT Helpdesk / First Level Support.
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What we offer
- A responsible and varied activity in a dynamic company.
- Flat hierarchies and short decision-making processes.
- Individual training and development opportunities.
- Flexible working hours and home office options.
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Benefits
Work-Life-Integration
Job Locations
This is your employer
Nobix Group GmbH
The NOBIX Group is a medium-sized system house focused on comprehensive IT solutions for small and medium-sized enterprises in southern Germany. With around 230 employees at eight locations, the company offers an integrated portfolio that includes managed print services, IT infrastructure, IT security, and core applications such as DATEV and document management systems.
Description
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Print Support & System Administration Staff
- Location
- Munich
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
