Job
- Level
- Lead
- Job Field
- IT, Project, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Ingolstadt
- Working Model
- Hybrid, Onsite
Job Technologies
Your role in the team
- Technical management of 12 members of the Technical Operations team and close cooperation with the field service team leader.
- Compliance with the service level agreement in the areas of logistics, operational control and quality management.
- Compliance, control and monitoring of customer specifications.
- Reports and exchanges with the Service Center Manager regarding the agreed service provision.
- Analysis, knowledge building and knowledge management as well as know-how transfer.
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Our expectations of you
Education
- Preferably apprenticeship, university degree in economics, business informatics, information technology or alternatively similar training with professional experience.
Qualifications
- Good knowledge of service level agreements, ITIL Foundation knowledge.
- Very good knowledge and professional understanding of business processes and knowledge of labor law and human resources.
- Solution orientation and creativity.
- High degree of independence, organizational talent, goal orientation and resilience, as well as empathy, good communication skills and customer focus, enjoy keeping up to date with innovation and further training.
- Continuity, consistency and teamwork, fun and joy, self-confidence, self-assurance and communication skills.
- Good written and spoken German and English skills.
Experience
- Experience in technical management or IT project management.
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Benefits
More net
Work-Life-Integration
Health, Fitness & Fun
Food & Drink
Topics that you deal with on the job
Job Locations
This is your employer
KA RESOURCES
KA Resources is an internationally positioned recruitment agency that advises employers and employees in all areas of IT staffing. The company specializes in the specific needs of its clients, offering new perspectives and development opportunities.
Description
- Company Type
- Recruiting Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Recruitment Agency
IT Service Team Leader
- Location
- Ingolstadt
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
