Job
- Level
- Experienced
- Job Field
- IT, System
- Employment Type
- Part Time/Full Time
- Contract Type
- Permanent employment
- Salary
- 38.000 to 55.000€ Gross/Year
- Location
- Munich
- Working Model
- Onsite
Job Summary
In this role, you manage the entire lifecycle of support tickets, coordinate the technicians' daily schedules, and oversee inventory and customer communication for a seamless service experience.
Job Technologies
Your role in the team
- As a Service Dispatcher at FISCHMANN.IT GmbH, you are the central hub between our customers and the technical team.
- You manage the entire ticket lifecycle - from acceptance, qualification, and assignment to billing - and coordinate the daily deployment planning of our technicians.
- Furthermore, you are responsible for inventory management, warehousing, and the creation of standard offers.
- Review, qualify, prioritize tickets, and assign them to the technicians.
- Keep an eye on the ticket queue throughout the day.
- Monitor SLAs and proactively identify and address escalations.
- Customer communication in initial contact (phone and email).
- Prepare and facilitate the daily technical stand-up.
- Maintain daily schedules of technicians (attendance, home office, vacation, sick leave).
- Review the technician's daily report and release tickets for billing.
- Create standard offers (e.g., printers, monitors, keyboard/mouse sets, external SSDs).
- Order hardware, record goods receipt/shipment via SAP, coordinate shipping.
- Manage customer warehouse and maintain warehouse overview.
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Our expectations of you
Education
- Completed commercial training, e.g., office management clerk, management assistant, legal assistant, forwarding agent, or comparable qualification.
Qualifications
- Excellent organizational skills and strong prioritization abilities.
- Communicative, service-oriented personality.
- Proactive, structured, and self-responsible way of working.
- Proficient in common Office applications.
- Very good spoken and written German skills.
- Knowledge of ticketing systems or ERP systems (e.g., SAP).
- Basic knowledge of IT hardware (printers, monitors, peripherals).
Experience
- Experience in dispatching, deployment planning, or order management.
- Experience with an IT service provider or managed service provider.
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What we offer
- A central, responsible position as a hub between clients and technology.
- A family-oriented team with short decision-making processes and direct contact with management.
- Modern work environment and professional tools.
- Structured onboarding and development opportunities.
- Location Munich - easily accessible by public transport.
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Benefits
Work-Life-Integration
Topics that you deal with on the job
Job Locations
This is your employer
Fischmann.IT GmbH
Fischmann.IT GmbH, based in Munich, is an independent IT service provider specializing in tailored IT solutions and consulting services for medium-sized businesses. With over 15 years of experience, it supports its clients in digital transformation.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Service Dispatcher
- Salary
- 38.000 to 55.000€ Gross/Year
- Location
- Munich
- Working Model
- Onsite
- Diversity
- Open for all genders
