Job
- Level
- Lead
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Temporary employment
- Salary
- 50.400 to 56.400€ Gross/Year
- Location
- Berlin
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will lead the IT Operations team and actively shape the IT infrastructure by managing IT support, resolving complex technical issues, and driving automation projects.
Job Technologies
Your role in the team
- As the IT Operations Team Lead, you will assume a hands-on leadership role in operational IT management.
- Together with the IT & Data Management department management, you will shape the further development of our IT infrastructure and ensure the stable, secure, and cost-effective operation of our systems.
- Your responsibilities include in particular:
- Technical and disciplinary leadership of the IT-Operations team (IT support and system administration)
- Management of IT support (1st-3rd level) including prioritization, escalation management, and quality assurance
- Active participation in operational IT activities as well as support for complex technical issues.
- Planning, operation, and further development of our workplace, server, network, and cloud infrastructures
- Administration and further development of the Microsoft 365 environment as well as other central platforms
- Operation and further development of virtualized and container-based environments as well as Linux systems
- Responsibility for IT security, monitoring, backup, and recovery concepts
- Management of external IT service providers, procurement, as well as license and asset management
- Participation in IT projects and digitalization initiatives as well as promoting automation
- Further development of IT processes, documentation, and knowledge management
- Close collaboration with business units to implement practical IT solutions.
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Our expectations of you
Qualifications
- Very good knowledge of Windows and Microsoft 365 environments.
- Knowledge in network, security, and backup infrastructures.
- Experience in operating virtualized environments as well as Linux systems and container-based platforms.
- Structured, solution-oriented work approach and good time management.
- Team-oriented leadership style and strong service orientation.
- Interest in new technologies and pragmatic solutions.
- Very good German and good English skills.
- Identification with the goals and values of Oxfam.
Experience
- Ideally, first or multiple years of leadership experience.
- Experience with Identity and Access Management (e.g., Entra ID / Conditional Access).
- Experience in IT support (1st-3rd level) as well as in incident and escalation management.
- Experience with endpoint management (e.g., Microsoft Intune).
- Experience in automation and digitalization of processes (e.g., PowerShell, Power Platform).
- A completed subject-specific master's degree and 3 years of relevant professional experience, or a completed subject-specific bachelor's degree and 5 years of relevant professional experience.
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What we offer
- Meaningful work within the environment of an international non-profit organization for a just world without poverty.
- Fair and transparent compensation in accordance with our collective agreement.
- This position is classified in pay grade 7.
- A fully employer-funded retirement plan (9%).
- 30 days of vacation.
- Mobile working and flexible working time models.
- Family-friendly policies for sick children (coverage of 10 sick days per child per year).
- Modern technical equipment.
- A centrally located office with good public transport connections.
- Company and introductory events.
- Sabbaticals by arrangement.
- Extensive internal information and training events.
- Great colleagues with passion.
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Benefits
Work-Life-Integration
Topics that you deal with on the job
Job Locations
This is your employer
Oxfam International
Around the globe, Oxfam works to find practical, innovative ways for people to lift themselves out of poverty and thrive. We save lives and help rebuild livelihoods when crisis strikes. And we campaign so that the voices of the poor influence the local and global decisions that affect them.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Healthcare, Social Sector, Pharmaceutical Sector, Chemical Industry, Biotech
team leader IT operations
- Salary
- 50.400 to 56.400€ Gross/Year
- Location
- Berlin
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
