Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Temporary employment
- Location
- Berlin
- Working Model
- Onsite
Job Summary
In this role, you handle IT incidents and service requests, providing extensive desktop and network support for end-users, managing devices, and conducting regular maintenance checks on both hardware and software, locally and network-attached.
Job Technologies
Your role in the team
- Bearbeiten Sie Vorfälle und Serviceanfragen sowie Support in der Nähe des Schreibtisches.
- Provide services to End Users that include the following:
- End User Devices including workstations, desktop PCs, laptops, PCs, tablet PCs (Windows and MAC).
- Collaboration and communication services and devices including smartphones, desktop phones, mobility devices, streaming media systems (video conferencing), and other end-user computing hardware devices and associated system software.
- Network-attached devices (e.g., printers, scanners, copiers, multi-functional devices (e.g., printer/scanner/fax).
- Locally-attached devices (e.g., personal printers, projectors).
- Tägliche Gesundheitschecks an Endgeräte der Nutzer und netzwerkgebundenen Geräte nach Bedarf.
- Meeting room AV and Network support.
- Provide effective Deskside Support Services in accordance with the appropriate Performance Standards.
- Responsible for asset audits and asset inventory.
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Our expectations of you
Qualifications
- Business-level German and English language skills.
- Good knowledge of ticketing and monitoring tools e.g. Service Now.
- Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, enterprise anti-virus solutions.
- MacOS support.
- Mobile device management including IOS and Android devices, Enterprise encryption solutions.
- New user account setup and management via Active Directory.
- Network troubleshooting skills.
- Proven analytical, troubleshooting, and problem-solving skills.
- The ability to multi-task, effectively determine priorities and meet SLAs.
- Excellent communication, rapport building and internal customer service skills.
Experience
- You will have a minimum of 1-3 years' experience in Desktop support.
- Experience in:
- VIP level support experience.
- Asset management experience, new laptop allocation, standby and offboarding.
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What we offer
- If you are interested in the opportunity to work onsite with one of A&O IT Group's key clients, carrying out a wide range of IT related services, meeting a wide range of technical challenges and providing an excellent experience for our customers we would love to hear from you.
- This role is subject to a post-offer Background Verification in accordance with the local country legislation.
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Job Locations
About Your Employer
A&O IT Service Deutschland GmbH
A&O IT has delivered IT managed services for large and mid-sized businesses for more than 20 years. Our team of highly skilled experts work closely with our clients, both large and small, to deliver high quality, cost-effective fully managed IT solutions and services, both globally and locally.
Description
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Internet, IT, Telecommunication
Desktop Support Engineer
- Location
- Berlin
- Working Model
- Onsite
- Diversity
- Open for all genders
