Level
Experienced
Location
Bonn
Working Model
Onsite
Job Field
IT, Support
Employment Type
Full Time
Contract Type
Permanent employment

Job Summary

In this role, you will configure complex, high-security end devices, document steps in ITSM tools, and assist customers with troubleshooting and commissioning of communication systems.

Job Technologies

ITSM

Your role in the team

Configuration of complex end devices with a high level of protection.
Documentation of work steps in ITSM tools.
Supporting customers with troubleshooting and technical issue resolution.
Commissioning, maintenance, servicing, and decommissioning of highly secure communication systems in customer environments.
Conducting onboarding and training sessions at external clients' sites.

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Our expectations of you

Education

Completed training in the field of computer science, IT systems electronics, medical technology, electronics for devices and systems, or a comparable qualification.

Qualifications

Broad IT knowledge in the areas of hardware, software, networking, and operating systems.
Good command of English.
Customer and service orientation, communication skills in internal and external contact, independent, analytical, and solution-oriented working style as well as team spirit.
Class B driver's license.

Experience

Professional experience in client management, client support, device management, technical field service, or similar.

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What we offer

Great team spirit in a competent and future-proof work environment with unique projects.
Balanced work-life harmony through flexible work models and hours, and 30 days of vacation per year.
Top equipment, modern tech stack, and innovative collaboration tools.
Individual development opportunities as well as professional and leadership programs.
Attractive location in a central position.
Sports collaborations, prevention courses, and running events.
Company pension scheme, supportive measures for childcare and caring for relatives.