Job
In this role, you will provide technical support for a Tier-1 customer, conduct tests, oversee installations, troubleshoot in Linux and Docker environments, and deliver training sessions for customers and colleagues.
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Job technologies
Your role in the team
- Support of a German Tier-1 customer before and after the purchase of our hardware and software, including:
- Planning and execution of customer tests, product demonstrations, and homologation tests in close collaboration with the customer's product experts — either at our location in Meiningen, on-site at the customer's premises, or at other ADTRAN locations.
- Support in the setup, installation, and commissioning of ADTRAN products, both on-site and via remote access.
- Guidance of technical specialists and partner companies during on-site deployments and troubleshooting analysis.
- Processing and tracking customer inquiries via the ADTRAN ticket system.
- Application of structured troubleshooting methods - independently and in teams - for quick and sustainable resolution of customer issues.
- Analysis and troubleshooting in system environments consisting of basic Linux, Docker infrastructures, and overlaying software stacks.
- Setup and configuration of hardened Linux distributions within the scope of customized projects.
- Development and maintenance of automated installation and deployment processes.
- Containerization with Docker, including development, deployment, maintenance, and debugging of containerized applications.
- Integration of our application software into dedicated customer VM environments.
- Participation in security concepts, including system hardening, access controls, and firewall configurations.
- Documentation of technical issues, solutions, and workarounds as well as the dissemination of relevant information within the team.
- Close collaboration with the development department to clarify technical issues.
- Planning, preparation, and execution of technical training for clients and internal teams.
- Preparation, moderation, and follow-up of client meetings, technical reviews, and error discussions.
- Training, supervision, and professional support of apprentices and dual students.
- Participation in on-call duty for technical support.
Our expectations of you
Qualifications
- Solid knowledge in Linux, IP networks, and routing.
- Strong presentation and communication skills.
- Excellent skills in customer communication and dealing with various stakeholders.
- Willingness to occasionally travel for work.
- Class B driver's license.
- Flexibility regarding working hours.
- Excellent analytical skills as well as a structured, proactive work approach.
- Strong team orientation combined with the ability to work independently and take responsibility for tasks.
- Solution-oriented thinking and professional demeanor in customer interactions.
- Very good spoken and written German skills as well as good English skills.
Experience
- At least three years of professional experience in technical support, IT, or comparable technical fields.
What we offer
- The opportunity to work in an international and multicultural environment.
- A team-oriented, collegial, and appreciative work culture.
- A flexible working hours model as well as the option to work remotely/mobil.
- Access to internal training and development opportunities.
- Subsidies for sports facilities, commuting costs, and childcare, as well as free drinks and fruit.
- Attractive employee discounts, e.g., for events or brand products.
Benefits
Higher take-home pay
Topics you will work on
Job locations
About your employer
Adtran is a leading company in network technology, specializing in innovative fiber-based solutions and SaaS applications. It aims for a fully connected world where communication is accessible to all.
- Established Company
- Onsite, Hybrid
- Internet, IT, Telecommunication
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