Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Part Time/Full Time
- Contract Type
- Temporary employment
- Location
- Lübeck
- Working Model
- Onsite
Job Summary
In this role, you will manage directory services, install and configure PC workstations, handle technical inquiries in 2nd-level support, and document IT processes in a knowledge management system.
Job Technologies
Your role in the team
- Management of directory services across all relevant data of users, computers, networks, etc.
- Installation, configuration, and maintenance of PC workstations and their integration into the existing IT infrastructure.
- Support of the IT procurement process from advising the needs departments, gathering requirements, creating specifications, obtaining and comparing offers, and conducting goods receipt inspection and inventory of delivered goods.
- Acceptance of incident reports and requests in the helpdesk system as well as prioritizing error reports/requests according to urgency and severity of the issue.
- Performing fault analysis, identifying the disturbance and root cause, researching measures for fault elimination, and resolving the disturbances.
- Consulting users on any hardware and software issues within the scope of 2nd-level support.
- Documentation of IT processes, procedures, and solutions in a knowledge management system.
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Our expectations of you
Qualifications
- Ability to adapt to different target groups (e.g., students, educators, administrative staff) and communicate effectively.
- Good knowledge of IT procurement and current IT hardware from various manufacturers.
- Knowledge of common operating systems Windows, Linux, and MacOS, as well as standard office applications (e.g., MS365).
- Ability to understand complex issues and document them simply and clearly.
- Strong customer orientation and high service orientation, enjoyment of teamwork and interaction with people.
- A high degree of independence and personal responsibility in completing the tasks.
- Willingness to participate in regular further training and professional development.
- Knowledge in the university sector is desirable.
- Very good German language skills, both spoken and written (C1 level).
- Proficiency in English is an advantage.
- Ability to integrate into a team and collaborate with other departments and specialist areas.
Experience
- A successfully completed or equivalent relevant qualification with several years of relevant professional experience.
- Knowledge and experience in working with directory services.
- Solid knowledge and experience in the installation, configuration, operation, and support of PC workstations and peripheral devices.
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What we offer
- A highly interesting and varied activity with a lot of responsibility in a campus-wide environment.
- Flexible working hours options for better work-life balance are available upon agreement.
- Family friendliness and support services for work-life balance.
- Remuneration according to collective agreement as well as annual bonus, 30 days of vacation, and retirement provision (VBL).
- Promotion of your professional and personal development and extensive in-house training programs.
- Erasmus+ Staff Mobility.
- Promotion of mental health through EAP (Employee Assistance Programmes).
- Growing offerings through Occupational Health Management (lecture series, active lunch breaks, etc.).
- Weekly Vital Time, university sports offers, and fitness at the university rate.
- Surrounding cafeterias and discounted canteen offers for university members.
- NAH.SH job ticket with discount level.
- Bicycle leasing available.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
More net
Job Locations
This is your employer
Landesregierung Schleswig-Holstein
The state government is the highest political and administrative authority in the state. It decides on all important political, administrative, or personnel matters relating to the state administration and represents the state's interests in the Federal Council.
Description
- Company Size
- 250+ Employees
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- NGO, NPO, Associations
IT service staff at the university computing center
- Location
- Lübeck
- Working Model
- Onsite
- Diversity
- Open for all genders
