Job
- Level
- Junior
- Job Field
- IT, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Telgte
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will be the primary contact for user queries related to Microsoft Dynamics 365, handle support tickets, and collaborate closely with experts on system maintenance and optimizations.
Job Technologies
Your role in the team
- First point of contact for our users regarding questions and issues related to Microsoft Dynamics 365 as well as connected ERP systems.
- Analysis, processing, and documentation of support tickets in 1st & 2nd level support.
- Participation in IT service processes such as incident, problem, and change management while adhering to defined SLAs.
- Close coordination with internal expert teams and external service providers for more complex issues.
- Support with system maintenance, updates, testing, as well as continuous maintenance and optimization of system and support documentation.
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Our expectations of you
Qualifications
- Structured, solution-oriented, and service-oriented working style with enjoyment in direct interaction with users.
- Very good knowledge of German and ideally English skills for collaboration in an international environment.
Experience
- Initial practical experience in IT support or application support, ideally within an ERP system environment; knowledge of Microsoft Dynamics 365 is advantageous - dedicated career changers with comparable experience are also welcome.
- Basic understanding of IT service management processes (e.g., ITIL) and experience in handling ticketing systems.
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What we offer
- Permanent employment contract in a trading company that has been successful for over 40 years and a structured onboarding process to ensure you feel comfortable with us from day one.
- Up to 60% remote work, 30 vacation days plus days off on December 24th and 31st, and the option to bring your dog.
- Regular feedback sessions, annual development reviews, training for professional and personal development, as well as regular after-work events.
- Job bike leasing, free fitness apps, discounted access to gyms, free beverages, flu vaccination, and health days.
- 20% employee discount, three times a year 50% seasonal vouchers, company pension scheme, asset-building benefits, and access to numerous employee discounts (Corporate Benefits).
- Through our association Takko hilft e.V., our Takko School in India, the proceeds from our annual sample sale, and our commitment to safe working conditions in the manufacturing countries, we make a valuable contribution to a good social coexistence.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
More net
Topics that you deal with on the job
Job Locations
This is your employer
Takko Fashion GmbH
Takko Fashion has undergone great success since it was founded in 1982, becoming an international smart discounter with nearly 1,900 stores across 17 countries. We provide customers with current trends that are modern and practical for families. Our fashion is wearable and close to the everyday lives of our consumers.
Description
- Company Size
- 250+ Employees
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Trade
ERP System Administrator - Focus on Microsoft Dynamics 365
- Location
- Telgte
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
