Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Neustadt an der Donau
- Working Model
- Onsite
Job Summary
In this role, you will handle IT incidents and user requests, analyze support tickets, set up workplaces, and manage user accounts. Resolving standardized issues and assisting with rollouts are also part of your responsibilities.
Job Technologies
Your role in the team
- First-level support for IT disruptions and user inquiries
- Acceptance, analysis, and processing of support tickets
- Error analysis and resolution of standardized IT issues
- Setup and support of hardware and software workstations
- User and permission management (e.g., Active Directory)
- Installation, configuration, and maintenance of IT end devices
- Documentation in the ticket system
- Support with IT rollouts, updates, and projects
- Ensuring smooth IT operations and high service quality
This text has been machine translated. Show original
Our expectations of you
Education
- Training in the IT field or a comparable qualification
Qualifications
- Basic knowledge of Windows, Microsoft 365, as well as IT infrastructure and networks
- Service- and customer-oriented working style
- Friendly, communicative demeanor and willingness to learn
- Good command of German, both spoken and written
Experience
- Initial experience with ticketing systems as well as Active Directory is an advantage.
This text has been machine translated. Show original
What we offer
- A permanent employment contract according to the DGB/GVP collective agreement.
- A above-tariff salary plus holiday and Christmas bonuses.
- An interesting position that matches your qualifications with the prospect of permanent employment through the client company.
This text has been machine translated. Show original
Benefits
More net
Health, Fitness & Fun
Work-Life-Integration
Job Locations
This is your employer
DEKRA Arbeit GmbH
As a subsidiary of DEKRA SE, DEKRA Arbeit GmbH is a leading provider of personnel services in Germany and Europe, assisting companies in finding qualified professionals.
Description
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Recruitment Agency
first-level supporter
- Location
- Neustadt an der Donau
- Working Model
- Onsite
- Diversity
- Open for all genders
