Job
In this role, you lead a technical team, take on operational tasks in system integration, and leverage AI to enhance IT services and workflows in the healthcare sector.
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Job technologies
Your role in the team
- Would you like to lead a technical team, contribute hands-on to IT services and systems integration, and use AI to actively improve workflows?
- You develop your team, manage priorities, and take on technical tasks yourself.
- As the team lead of our technical Customer Success team, you and your team are responsible for implementing, integrating, and ensuring the reliable operation of our solutions for our customers.
- You will be responsible for the professional and disciplinary management of a team of currently seven Healthcare IT Specialists.
- You report directly to the Head of Customer Success and work closely with adjacent departments.
- You take on technical tasks yourself in implementing and integrating our solutions, handle complex support cases and incidents, and actively contribute to resolving technical escalations.
- You work with your team to continuously improve technical standards, workflows, and processes, and ensure the reliable operation of our solutions.
- You use AI applications strategically in your day-to-day work, identify opportunities to automate recurring IT service processes, and implement tangible improvements together with your team.
- You guide complex technical discussions with customers and develop sustainable solutions together with the stakeholders.
- You work closely with the Head of Customer Success and other leaders, contributing your ideas to the continued development of our organization.
Our expectations of you
Education
- A completed degree or vocational training in IT, along with relevant professional experience and qualifications.
Qualifications
- Good knowledge of administering Windows server and client systems, as well as network technologies such as TCP/IP, VLANs, and firewalls.
- You already use AI applications regularly and independently in your day-to-day work, and can demonstrate with specific examples how you have used them to work more efficiently or improve workflows.
- A structured, self-directed approach to work and the ability to make well-informed technical decisions.
- Strong communication skills, a customer-focused mindset, and a passion for supporting employees’ professional and personal development.
- Very good German skills (at least C1 level) and good English skills.
- Willingness to travel within the DACH region and a valid Category B driver's license.
Experience
- Experience in the disciplinary management and professional development of technical employees, ideally in IT services, systems integration, or project environments.
- Solid professional experience in IT systems integration, IT services, or the implementation of technical customer projects.
- Experience coordinating resources and managing parallel tasks and priorities.
- You already have hands-on experience optimizing workflows using AI or automation, can identify suitable use cases in IT service management, and are able to assess their benefits, limitations, and risks—particularly with regard to data protection and information security—in a well-founded manner.
What we offer
- Location: Mannheim, with the option to work remotely.
- Travel: occasional and project-dependent, generally up to 25%, primarily within the DACH region.
- Flexible working hours and the option to work remotely two days a week on a regular basis after onboarding.
- On the other three days, you’ll work from our Mannheim office, unless you have client meetings.
- 30 days of vacation and an additional OPASCA holiday.
- Company pension scheme, personalized onboarding, individual development opportunities, and short decision-making processes.
Benefits
Work-Life-Integration
Food & drink
Higher take-home pay
Topics you will work on
Job locations
About your employer
Our goal is to make the everyday lives of patients and hospital staff safer and more efficient. To do this, we develop innovative software solutions to improve workflow management in hospitals and patient safety in radiation therapy.
- 2011
- Established Company
- Onsite, Hybrid
- Healthcare, Social Sector
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