Job
- Level
- Junior
- Location
- Berlin
- Working Model
- Full Remote, Onsite
- Job Field
- IT, Application, System
- Employment Type
- Part Time
- Contract Type
- Internship / school internship
Job Summary
In this position, you configure API gateways in hospitals, handle support tickets, and analyze technical issues to develop solutions for healthcare clients, ensuring reliable operations.
Job Technologies
Your role in the team
- As a Working Student in Integration Management (m/f/d), you will support our nine-member Interoperability & Integration team.
- You configure our API gateways in hospitals and ensure reliable operation.
- Furthermore, you handle incoming support tickets, identify the causes of technical issues, and work closely with our customers, the first-level support, and the engineering team to resolve them.
- You keep an eye on incoming support tickets related to our integrations, reproduce errors, and assist our customers in resolving issues.
- You monitor our API gateways in real-time and analyze technical issues - including troubleshooting via Datadog.
- For more in-depth technical issues, you are a reliable point of contact for our First-Level Support.
- You act as the interface to our engineering team, create bug tickets, and inform all stakeholders about the current status.
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Our expectations of you
Qualifications
- You are studying Computer Science, Medical Informatics, Digital Health, Business Informatics, or a comparable technical field.
- You have a good basic technical understanding: APIs, data formats, as well as the fundamentals of software architecture and deployment models such as cloud, hybrid, and on-premises are familiar to you.
- At Din, growth mindset matters more than perfect prior knowledge: you enjoy independently familiarizing yourself with new technical contexts, are not afraid of making mistakes, and actively address problems instead of waiting for ready-made instructions.
- You are resilient and keep a cool head even when dealing with tricky customer inquiries.
- You enjoy direct contact with customers - via phone and email - and bring empathy and willingness to compromise.
- You are self-organized, actively seek support when you encounter difficulties, and enjoy working in a remote team.
- You have near-native German language skills at C2 level and fluent English skills at at least C1 level.
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What we offer
- Your work has a positive impact on patients, their relatives, and healthcare professionals.
- We rely on flat hierarchies that promote high performance and strong team dynamics.
- Our collaboration is characterized by mutual respect, loyalty, and appreciation.
- We work together towards our goals and expect the same level of commitment from you.
- We offer you flexible working hours that can be easily combined with your studies, as well as the opportunity to work 100% remotely.
- You will receive an Edenred card that you can use according to your needs.
- So that you can celebrate your birthday with your loved ones, you have the day off.
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Benefits
Work-Life-Integration
Topics You Will Work On
Job Locations
About Your Employer
Recare Deutschland GmbH
Recare Deutschland GmbH is a modern health tech startup based in Berlin that offers a digital platform for connecting hospitals, nursing, and rehabilitation facilities. The company optimizes administrative processes and enhances collaboration along the care chain through AI-supported workflows, particularly in discharge management. With a platform that integrates many acute hospitals and rehabilitation clinics, Recare contributes to increasing efficiency in healthcare.
Description
- Company Type
- Startup
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Healthcare, Social Sector
Working Student Integration Management
- Location
- Berlin
- Working Model
- Full Remote, Onsite
- Diversity
- Open for all genders
